Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gayla Robertson

Tulsa,OK

Summary

Dynamic and adaptable Remote Tax Pro at Intuit Turbo Tax, recognized for exceptional customer service and effective teamwork. Proven ability to streamline operations and enhance productivity through keen attention to detail and problem-solving skills. Committed to maintaining confidentiality while delivering results in fast-paced environments.

Overview

29
29
years of professional experience

Work History

Remote Tax Pro

Intuit Turbo Tax
01.2023 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Office Manager

Jackson Hewitt Tax Service
12.1995 - 05.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable transactions daily to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Education

Mathematics, Secretarial, Sciences

Tulsa Central High School
Tulsa, Oklahoma
05-1972

Skills

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

  • Attention to detail

  • Dependable and responsible

  • Flexible and adaptable

  • Active listening

  • Calm under pressure

Accomplishments



  • Passed the Registered Tax Return Preparer Test in 2013
  • Have maintained required continuing education credits since 1995.

Timeline

Remote Tax Pro

Intuit Turbo Tax
01.2023 - 06.2024

Office Manager

Jackson Hewitt Tax Service
12.1995 - 05.2023

Mathematics, Secretarial, Sciences

Tulsa Central High School

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