Gayla Singleton
Kennett,MO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Branch Manager
Senath State Bank
05.2007 - 04.2024
- Interviewed and assisted with hiring tellers
- Trained new hires for teller or loan positions
- Performed as a teller when needed
- Supervised tellers and loan staff
- Prepared quarterly weekend schedules for three branches
- Submitted payroll to HR bimonthly
- Maintained inventory and ordered necessary supplies to ensure branch ran smoothly
- Balanced vault weekly and ordered cash as needed
- Assisted with balancing teller cash drawers when there was a discrepancy
- Sold cash to teller drawers daily
- Assisted customers with loan questions
- Prepared loan documents and closed consumer and real estate loans
- Opened, disbursed and closed IRA accounts
- Opened and closed new accounts for customers
- Assisted customers with any account questions
- Met with vendors
- Notary for customers and employees
- Assisted employees with obtaining their notary license
- Audited daily changes for two branches
- Performed quarterly evaluations on tellers and loan staff
- Opened and closed branch
- Corresponded with customers through email, telephone or postal mail
- Greeted customers professionally and provided friendly, knowledgeable assistance
- Assisted loan officers with clerical and administrative needs
Receptionist/Billing Clerk
Kennett Pediatrics, LLC
10.2002 - 05.2007
- Greeted patients professionally and provided friendly, knowledgeable assistance
- Corresponded with clients through email, telephone, or postal mail
- Assisted internal staff with clerical and administrative needs
- Scheduled and sent follow up reminders to patients
- Scheduled referrals for patients upon physicians request
- Scheduled lab tests and xrays upon physicians request
- Worked closely with outside pharmacies to ensure patients received appropriate medications
- Maintained updated demographics on all patients
- Filed medical claims with appropriate billers
- Entered patient account payments and prepared daily bank deposit
- Maintained and balanced cash in office
- Assisted with patient care as needed
Receptionist
Gong Ten Kuo, M.D.
09.1996 - 10.2002
- Greeted patients professionally and provided friendly, knowledgeable assistance
- Corresponded with clients through email, telephone, or postal mail
- Assisted internal staff with clerical and administrative needs
- Scheduled and sent follow up reminders to patients
- Scheduled referrals for patients upon physicians request
- Scheduled lab tests and xrays upon physicians request
- Worked closely with outside pharmacies to ensure patients received appropriate medications
- Maintained updated demographics on all patients
- Filed medical claims with appropriate billers
- Entered patient account payments and prepared daily bank deposit
- Maintained and balanced cash in office
- Assisted with patient care as needed
Education
High School Diploma -
Senath Hornersville
Senath, MO05.1991
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Relationship building and management
Timeline
Branch Manager
Senath State Bank
05.2007 - 04.2024
Receptionist/Billing Clerk
Kennett Pediatrics, LLC
10.2002 - 05.2007
Receptionist
Gong Ten Kuo, M.D.
09.1996 - 10.2002
High School Diploma -
Senath Hornersville