Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gayland Brown

Oklahoma City

Summary

Dynamic professional with extensive experience in customer service, food service, and sales, dedicated to elevating industry standards through exceptional performance. Proven ability to adapt to new challenges and embrace innovative opportunities, ensuring a positive impact on team and customer experiences. Committed to fostering relationships that drive success and enhance overall service quality. Eager to leverage skills in a fast-paced environment while contributing to organizational growth and excellence.

Overview

8
8
years of professional experience

Work History

Service Specialist (30 - 40 Hours)

Army National Guard
10.2017 - Current
  • Food supply ordering
  • Maintaining stock levels
  • Ensure food protection and sanitation measures are followed both in the field and in the garrison
  • Receive and store food items from suppliers
  • Perform general housekeeping duties
  • Perform preventive maintenance on garrison and field kitchen equipment to keep the kitchen running and soldiers fed
  • Clean cooking equipment
  • Prepare overnight stock
  • Cook in the field with portable kitchens

Asst Manager and Shift Lead (40 Hours)

Catfish Connections
01.2023 - 02.2024
  • Involved in many aspects of managing the restaurant including running shifts, opening or closing the store, bank deposits, training new crew members, and training crew members to become shift managers.
  • Coordinated the entire operation of the restaurant during scheduled shifts and manage staff throughout their shift and provide them with feedback.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared all food orders within a 3-5 minute time frame. Neat, detailed and orderly.
  • Conducted inventory and restocked items throughout the day.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Shutdown register and equipment for next shift
  • Cook large catering portions for large groups

Seasonal Team Member (24-32 Hours)

Target
Oklahoma City, OK
05.2020 - 12.2020
  • Helped customers with any questions concerns direct phone calls to right area of store.
  • Responsible for maintaining fitting room and making sure that can lead customers in right direction for their clothing needs.
  • Started out as just Sales Floor Team Member, quickly graduated to being the Operator within first month of working there.
  • Learned how to be a cashier, sales floor team member, operator, brand member, and stock room team member.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Greeted customers ascertained customers' needs.

Grill Cook (24 - 40 Hours)

OnQue
Oklahoma City, OK
08.2018 - 04.2020
  • Assumed 100% responsibility for quality of products served.
  • Stocked and maintained sufficient levels of food products at line stations to assure a smooth service period.
  • Maintained a sanitary workstation and handled, stored and rotated all products properly.
  • Learn courses about food safety and sanitation.
  • Remove equipment and deep clean for inspection
  • Track food orders for supply and back stock

SME Mobile Expert/ Assistant Manager (40 Hours)

T-Mobile
Oklahoma City, OK
02.2019 - 08.2019
  • Experienced Customer Service/ Sales Rep
  • Prepared reports for upper management
  • Developed objectives for the call center’s day-to-day activities.

Education

Graduate Diploma -

Northeast Academy High School
01-2017

Film Studies & Digital Media

Rose State College
Oklahoma City, OK
05-2027

Skills

  • Strategies for maintaining client relationships
  • Interdepartmental collaboration
  • Professional call handling
  • Office support services
  • Food service expert
  • Proficient in safety sanitation standards

Timeline

Asst Manager and Shift Lead (40 Hours)

Catfish Connections
01.2023 - 02.2024

Seasonal Team Member (24-32 Hours)

Target
05.2020 - 12.2020

SME Mobile Expert/ Assistant Manager (40 Hours)

T-Mobile
02.2019 - 08.2019

Grill Cook (24 - 40 Hours)

OnQue
08.2018 - 04.2020

Service Specialist (30 - 40 Hours)

Army National Guard
10.2017 - Current

Graduate Diploma -

Northeast Academy High School

Film Studies & Digital Media

Rose State College

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