John Popish
Omaha,NE
Summary
Dynamic insurance professional with a proven track record in insurance, excelling in client acquisition and relationship management. Skilled in negotiation and data entry, I successfully increased policy sales and enhanced customer satisfaction. My expertise in CRM systems and commitment to interdepartmental teamwork drive results and foster lasting client connections.
Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail.
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Account Representative
State Farm Insurance
04.2024 - 07.2025
- Prepared and shared account details, insurance coverage and funds.
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
- Kept detailed records of customer interactions for optimal traceability.
- Entered client details and notes into system for interdepartmental access and review.
Insurance Sales Representative
State Farm Insurance
08.2024 - 05.2025
- Maintained detailed records of customer information and policy sales.
- Followed up promptly with interested clients to close sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Generated quotes and proposals for clients to match individual needs.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Managed approximately 30-45 incoming calls, emails and faxes per day from customers.'
Life Insurance Agent
Globe Life And Accident Insurance Company
03.2024 - 04.2024
- Marketed life insurance products to increase customer bases and revenue.
- Met with customers to provide information about available products and policies.
- Generated quotes and proposals for clients to match individual needs.
Medical Staffing Recruiter
Titan Medical Group
08.2023 - 01.2024
- Operated and maintained applicant tracking and candidate management systems.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Studied job descriptions and qualifications to determine applicant requirements.
Executive Director
Heartland Kids Against Hunger
03.2020 - 11.2023
- Fundraising organization that supplied highly nourished meals to underserved communities and families around the world.
- Coordinated meal packaging events with corporations and organizations across the metro area emphasizing team building and camaraderie.
- Kids Against Hunger is a national organization and the Heartland chapter remains a top meal-producing satellite since taking over in early 2021.
- Heartland Kids Against Hunger grew the Omaha area chapter from 125,00 meals ($62,000 in donations) in its first year to 511,000 meals in its second year generating over $250,000 in donations from local organizations and businesses.
- This position gained valuable first-hand experience in shipping, logistics, supply chain, grant writing, proposal writing, and community relations.
- A very large part of this operation was cultivating relationships with high-end donors and ensuring that the quality of each event surpassed each participant's expectations.
- Heartland Kids Against Hunger touts itself as an event for ages 8-80 and has thus created cooperation spanning multiple generations of participants
- Managed a diversified audience of volunteers that repeatedly gave of their time, talent and resources to contribute to the success of the organization.
Insurance Agent
Oracle Insurance Agency
10.2017 - 07.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Utilized CRM software to manage client relationships.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Conducted research and identified market trends to develop better strategies for sales.
Insurance Agent
Elite Insurance Agency
08.2012 - 10.2017
- Sold and serviced property and casualty policies for clients and customers in Nebraska and Iowa.
- Maintained and kept up to date with all insurance regulations in P&C including life and health insurance.
- Worked with multiple small businesses and individual clients.
- Established relationships with each client to provide correct coverage based on each unique situation.
- Evaluated competitors' products and services to gain competitive advantage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Police Officer
Blair Police Department
08.2005 - 08.2012
- Performed consistent road, foot, and bike patrol in a metropolitan suburb of 10,000 + citizens.
- Conducted investigation of various violations of state statutes and city ordinances and upheld the letter of the law with integrity.
- Encouraged and developed community relationships to provide safe and effective communication and partnership of community.
- Held focus on being a service-oriented police department while maintaining and demonstrating excellent report writing and documentation skills.
- Apprehended offenders and conducted interviews and interrogations.
- Provided testimony in court proceedings.
Education
Bachelor of Science - Criminal Justice
University of Nebraska, Lincoln
Lincoln, Nebraska, NESkills
- Strategies for maintaining client relationships
- Data entry expertise
- Negotiation and closing proficiency
- Interdepartmental teamwork
- Experience with CRM systems
- Customer relationship management
- Client acquisition skills
- Business development
- Relationship management
Certification
- Property and Casualty Insurance License - 2012-present
- Licensed Life and Health - 2012 -present
Languages
English
Native or Bilingual
Timeline
Insurance Sales Representative
State Farm Insurance
08.2024 - 05.2025
Customer Account Representative
State Farm Insurance
04.2024 - 07.2025
Life Insurance Agent
Globe Life And Accident Insurance Company
03.2024 - 04.2024
Medical Staffing Recruiter
Titan Medical Group
08.2023 - 01.2024
Executive Director
Heartland Kids Against Hunger
03.2020 - 11.2023
Insurance Agent
Oracle Insurance Agency
10.2017 - 07.2022
Insurance Agent
Elite Insurance Agency
08.2012 - 10.2017
Police Officer
Blair Police Department
08.2005 - 08.2012
Bachelor of Science - Criminal Justice
University of Nebraska, Lincoln
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