Gayland C. Flye

• Assisted in building and implementing partnerships to improve market visibility and engage customers.
• Performed market research to uncover potential growth areas and guide business plans.
• Collaborated with various teams to support the launch of new products aligned with company objectives.
• Established connections with important stakeholders to enhance client retention and satisfaction efforts.
• Expanded the client base by discovering new business prospects and nurturing relationships with key decision-makers.
• Maintained consistent communication with clients to address their needs and cultivate lasting relationships based on trust and respect.

Supported business growth through marketing campaigns and strategic planning.

• Proactively responsible for the marketing of products within assigned territory, maintaining sales quota and standard operating procedures.
• Responsible for identifying prospects utilizing creative lead generating techniques.
• Presented sales presentations and proposals to prospects, identifying positive features and benefits of products and services.
• Processed work order and completed documentation for final contract delivery and close.
• Maintained customer retention by affirming customer satisfaction and introduction of new product offerings.

• Responsible for first and second tier technical support for cable, internet and phone services.
• Coordinated Field Service Technicians to ensure efficient service resolution.
• Team Lead for special projects with Outage Resolution Response Team.
• Marketing support of Pay-Per View, On-Demand and major sporting events via satellite television.
• Performed customer account reviews for financial liabilities, quality control and maintenance.
• Initiated activation of new internet service provider accounts.

• Managed Corporate National Accounts with a minimum of $100k monthly expenditure.
• Executed sales of full suite of MCI products and services to include Voice, Data, T-1, ATM, VoIP and Web Hosting.
• Facilitated on-site presentations to client senior management for communications operations.
• Established proactive relationship between client and MCI WorldCom as first point of contact.
• Coordinated new and pending orders, adds, moves, changes and credits.
• Conducted monthly and annual bill reviews.
• Monitored fraud-related issues and increased customer retention.