Gayle Byrne
South Berwick,ME
Summary
Resourceful travel management company Hotel and Air Program Support Specialist proficient in multiple Global Distribution Systems (GDS). Well-versed in hotel and airline contracts, policies, and procedures. Excited to learn new processes and technology. Self-motivated and highly organized, with 20+ years of familiarity working on remote teams.
Overview
29
29
years of professional experience
Work History
Vendor Contract Administrator
CWT
01.2007 - 05.2023
- NORAM team lead for GDS hotel rate loading for 10 years
- Managed Sabre rate code viewership (HIC) tables, Sabre chain translation (HST) tables, Amadeus Central Security Records (CSR), and Apollo/Galileo Point of Sale (POS) tables for over 500 clients
- Created client specific GDS hotel rate loading instructions for vendors
- Conducted manual GDS audits of client’s hotel rates and amenities
- Reviewed corporate client's negotiated airline contracts
- Performed manual and automated GDS audits of client's airfare discounts and ticket requirements
- Global GDS resource for internal hotel rate loading projects
- Organized and updated Access databases, records, and other information resources
Support Agent
CWT
08.1999 - 01.2007
- On-boarded new agents, set up GDS access and trained on CWT quality control program
- Tested airline and hotel negotiated pricing
- Resolved GDS issues
Corporate Travel Agent
CWT
05.1994 - 07.1999
- Maintained operational proficiency in coordinating both international and domestic travel arrangements for corporate clients including air, hotel, rail, and ground transportation
- Provided first level customer support service in high volume office
- Resolved customer travel problems
- Processed customer payments
Education
Associate of Arts - Travel And Tourism
Newbury College
Brookline, MASkills
- Sabre
- Apollo/Galileo
- Amadeus
- Hotel and Airline GDS rate loading
- Airline contracts
- ServiceNow
Timeline
Vendor Contract Administrator
CWT
01.2007 - 05.2023
Support Agent
CWT
08.1999 - 01.2007
Corporate Travel Agent
CWT
05.1994 - 07.1999
Associate of Arts - Travel And Tourism
Newbury College
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