Gayle Henson
Hixson,TN
Summary
Accomplished Flight Attendant offering over 21 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc.
Atlanta, GA
05.1999 - 08.2020
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Used excellent customer service skills in addressing passengers' needs.
- Collaborated with flight crew to maximize smooth and safe flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Bachelor Of Science And/with Education Degree - Elementary Education
Ball State University
Muncie, IN08.1963
Skills
- Team Oversight
- Company Culture and Values
- Emergency Situations Management
- Public Speaking
- Greet Guests
- Guest Services
- Public Interaction
- Issue Resolution
- Judgment and Decision-Making
- Deplaning Oversight
- Medical Emergency Response
- Aircraft Safety Checks
- Pre-Flight Briefings
- Learning Strategies
- Customer Care
- PA Systems
- Check Luggage
- Service-Orientation
Accomplishments
- Achieved success by training clients to use word processing equipment to complete office duties.
- Achieved a feeling of accomplishment by completing training on numerous types of office equipment with accuracy and efficiency.
- Gained confidence and expertise in teaching grades third and fifth in addition to substituting in a variety of teaching levels and subjects.
Work history
Elementary school teacher for grades third and fifth.
Word processing instructor for IBM, Xerox, Savin business machines, and served as a regional trainer for CPT word processing equipment in San Diego, California.
Served as a delta flight attendant for 21 years.
Additional Information
My jobs have included customer service skills, organizational skills, and decision making skills. I have traveled extensively in two of my jobs, and I have had an abundance of customer service training which has contributed to my success, in being self motivated. I strive for success in every job opportunity.
Timeline
Flight Attendant
Delta Air Lines, Inc.
05.1999 - 08.2020
Bachelor Of Science And/with Education Degree - Elementary Education
Ball State University
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