Gayle Phillips (Martin)
Huntersville,NC
Summary
Resourceful Maintenance Coordinator known for high productivity and efficient task completion. Specialize in preventive maintenance scheduling, workflow optimization, and inventory management. Excel in communication, problem-solving, and time management to ensure operational efficiency and workplace safety.
Overview
12
12
years of professional experience
Work History
Maintenance Coordinator/Specialist
AMH
Huntersville
02.2022 - 12.2024
- Actively monitored a case load of maintenance work to ensure timely progress from startto finish Some work orders more complex in nature.Assisted in vendor management of Capital Improvement Projects. Collaborated with the Supervisor ofMarket Maintenance/Director of Property Operations, Field Schedulers and VendorPerformance Specialist to ensure time, cost and quality metrics of service orders weremet.Received , reviewed and documented maintenance requests in company systems. Createswork orders for maintenance requests and has primary decision-making authority toassign work orders to internal or external resource, based on company guidelines.Approved vendor bids and manage change orders when necessary.Make recommendations to leadership regarding vendor utilization and pricing.Accurately diagnose maintenance problems and determine appropriate solutions.Determined cost of proposed solution using company guidelines.Dispatch clear and timely instructions to vendors for resolution of maintenanceproblems.Followed all organizational systems, programs, training, policies, and procedures asrequired and followed relevant legal mandates.Actively supported and participated in the safety program, both for self-protection andthe protection of other employees, by reading and abiding by all requirements in theInjury and Illness Prevention Program.
Workflow Coordinator
Integreon Managed Solutions
Charlotte, NC
05.2020 - 02.2022
- Communicate with clients and assigning projects to other Integration Associates
- Assign project work as needed to appropriate Integration Associates
- Monitor client e-mail inboxes for incoming projects and set up projects in a workflow management tool
- Answer phones and respond to client e-mail utilizing professional and concise communication
- Manage and prioritize projects to meet deadlines
- Assist other Associates with questions and troubleshooting projects
- Hand-off or receive projects from other WF Cs
- Review work to ensure quality and process standards and customer expectations have all been met
- Notify management about any need for additional resources or other assistance based on current project workload
- Re-assign project workload as needed
- Alert management regarding any project quality problems
- Update management and team on project status throughout work schedule
- Assist with project production as needed
- Understand and maintain International Security Organization (ISO) certification through Integration-mandated training and practices
- Expert-level skill in using Microsoft Office Suite 2010 and Adobe Acrobat Pro 11
- Ability to operate standard office equipment, including computers, phones, printers and scanning equipment
- Multi-task and oversee multiple projects at any given time
- Demonstrate the ability to perform accurately under time pressures and constraints
- Maintain client confidentiality while working in a fast-paced, dynamic and creative organization
- Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner
- Demonstrate the ability to be a problem solver who is able to work independently
Scheduling Coordinator
POWERHOME SOLAR
Mooresville, NC
10.2019 - 02.2020
- Ensure all fields in Sales Force are completed by each PHS department prior to scheduling
- Responsible for maintaining a specific geographic territory
- Update Sales Force INSTALL notes (owner, install scheduled, date & crew lead assignment) & dispatch grants
- Review ALL customer designs
- Verify ALL roof specifications (mount type, pitch, etc.)
- Create ALL work orders for solar installations
- Create service work order
- Provide ETAs to ALL customers
- Order all equipment/concrete/supplies required to complete installation/project/job
- Request ALL equipment pickups when crew has finished on project
- Maintain daily/weekly spreadsheets/reports (Install to be scheduled, Install scheduled/trenching)
- Maintain PRETTY calendar on a daily basis
- Send install calendar out daily/weekly
- Ensure all receipts for purchases and refunds are received and forwarded to management
- Complete ALL hotel reservations for ALL crew leads and crew members and forward to management
- Answer and field ALL incoming phone calls for customer service, inspections, etc
- Outbound calls to customers, call ahead, suppliers, etc
- Maintain and follow up on ALL customer, PHS emails/correspondence
- Coordination of geographic routing distance/travel time to all project sites
- Utilize Sales Force, Outlook, Excel, Fonality and Avocation
- Entry and follow up on 811 tickets ordered
- Follow up on ALL customer issues/concerns preinstall and post install
- Reschedule ALL and ANY jobs for completion
- Establish and maintain a professional relationship with ALL customers, PHS departments, suppliers, etc
Customer Solutions Specialist
Power Home Solar
Mooresville, NC
01.2019 - 10.2019
- Manage a pipeline of solar customers, gradually increasing over time
- Answer approximately 30-40 inbound calls per day to assist with general and escalated customer issues
- Assist with a variety of questions including billing issues, statement analyzing and technical support regarding solar panels
- Communicate with various internal department members to retrieve information in order to handle the customers concern in a timely manner
- Point of contact for the customer to ensure project is progressing as it should be, and handle any requests made by other departments in relation to the solar project
- Ensure all job data, contracts and assigned paperwork is entered and complete and setup correctly through auditing
- Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service
- Communicate and follow-through on the action plan and services to be provided directly to the customer
- Interact with the homeowner to set expectations on warranty process and procedures
- Evaluate priority levels of customer inquiries/responses and elevate if necessary
- Confirm work has been performed to the customer's expectations and perform follow-up with the customer as needed
- Effective customer escalation management skills
- Attention to detail and confident decision-making skills with creative solutions
Fleet Service Coordinator (FT)
Concentrix
Charlotte, NC
08.2017 - 01.2019
- Input personal subscriber information to a new or current account, and activate the OnStar service
- Handle personal, business, company, fleet, rental, and dealer demonstration account types
- Interact with GM dealer representatives
- Present offers to customers to encourage upgrade and or purchase of additional OnStar services
- Meeting designated goals for AHT (Average Handling Time) per call in a high-volume call center
- Upsell OnStar subscriptions to new and returning OnStar customers
- Handling multiple types of calls from members, businesses, dealers, etc
- Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service
- Working within prescribed time limits and performance standards to exceed and or maintain designated sales quotas
- Ability to function well in a high call volume environment
Shift leader/Buyer (FT)
Kid to Kid
11.2015 - 08.2017
- Developed merchandise strategies and assortment plans, based on customer feedback and preferences, to deliver financial goals and business objectives
- Collaborated with Store owner on development of merchandise financial plans and by-door plans by providing regular and timely input
- Built and maintained strong partnerships with vendors
- Handled all incoming shipment from vendors and third parties
- Selected merchandise; negotiate best costs and delivery of product
- Identify business opportunities and risks in-season through analyzing sales performance and gathering marketplace information; implement strategies to ensure plans are achieved
- Analyzed trends and capitalized on opportunities
- Established standard work procedures along with developing shift schedules
- Developed a high-quality team by developing partnerships, leading, coaching and providing constructive feedback to subordinates
Team Lead Consultant (FT)
FedEx Office
10.2012 - 10.2015
- Maintained and developed positive business relationships with customer's key personnel involved in or directly relevant to activity
- Managed production flow to ensure all production orders are done right and on time
- Provided leadership to team members on assigned shifts and assisted in the training of store team members
- Completed required financial paperwork and assisted with financial reporting including daily sales, close-outs and bank deposits
- Managed the Point of Sale terminal (POS), handled financial transactions
- Participated in the assessment planning and review of designs alternatives
- Followed FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Responsible for ensuring quality during and after production process
- Responsible for securing fragile goods during packing procedures
- Met individual goals in an effort to support the team in achieving their monthly service targets
- Provided customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Proactively sought out and participated in career development and skills training
- Coached and mentored new hires on how to best deliver on the highest standards of customer service
Education
High school or equivalent - Business Marketing
Johnson & Wales University
Charlotte, NC07.2005
Skills
- Adobe Acrobat
- Filing
- Customer Service
- Typing
- Microsoft Word
- Communication skills
- Salesforce
- Excel
- Upselling
- Microsoft Powerpoint
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Maintenance Coordinator/Specialist
AMH
02.2022 - 12.2024
Workflow Coordinator
Integreon Managed Solutions
05.2020 - 02.2022
Scheduling Coordinator
POWERHOME SOLAR
10.2019 - 02.2020
Customer Solutions Specialist
Power Home Solar
01.2019 - 10.2019
Fleet Service Coordinator (FT)
Concentrix
08.2017 - 01.2019
Shift leader/Buyer (FT)
Kid to Kid
11.2015 - 08.2017
Team Lead Consultant (FT)
FedEx Office
10.2012 - 10.2015
High school or equivalent - Business Marketing
Johnson & Wales University
Similar Profiles
Kathleen HipsherKathleen Hipsher
Leasing Consultant at AMHLeasing Consultant at AMH
Kenya JohnsonKenya Johnson
District Manager at AMHDistrict Manager at AMH
MeSha MillerMeSha Miller
Administrative Assistant at AMHAdministrative Assistant at AMH