Gayle Shellenberg

• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

SCDJJ Midlands Evaluation Center (March 2012-April 2019)

Conducted psychosocial evaluations on juveniles adjudicated delinquent of a crime and made treatment and placement recommendations to the Family Court

Interviewed families and juveniles to determine treatment needs

Provided counseling services

SCDJJ (January 2002-April 2019)

• Enhanced client well-being by providing comprehensive assessments, treatment plans, and tailored interventions.
• Established trusting relationships and provided therapeutic interventions. Conducted group counseling sessions to address alcohol and drug use, victim impact, anger management and decision making.
• Conducted family and individual counseling to enhance parenting techniques and improve communication within the family.
• Assisted families in accessing social services and alternate programs in the community.

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
• Conducted alcohol and drug screening to determine treatment needs and provided counseling to address these needs