Shauna Fischer
Social Worker/Sales
Cottage Grove,Wisconsin
Summary
Accountable Social Worker recognized for providing day-to-day support for up 100 individuals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Social Worker/Sales and Marketing Specialist
Waunakee Manor
Waunakee, WI
10.2000 - 03.2023
- Served customers with knowledgeable, friendly support at every stage of care.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Developed individual treatment plans and provided counseling to patients.
- Provided patient and family education on available resources and self-care strategies.
- Managed care from admission to discharge.
- Facilitated tours of the nursing home and assisted living area.
Conference Speaker
Teva Neroscience
Cottage Grove, WI
05.2008 - 11.2015
- Researched material extensively before writing informative speeches.
- Presented information regarding Copaxone to groups of 200 people.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Customer Service Representative
Centurion Lawn And Garden
Verona, WI
03.2008 - 09.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - Social Work
University Whitewater
Whitewater, WI 09.1993 - 05.1997
Skills
Case management
Referrals and networking
Motivational enhancement therapy
Life skills counseling
Solution-based interventions
Efficient under pressure
Confidential case documentation
Skilled community-based case manager
Additional Information
St. Patrick's Parish - Taught Religious Ed
2016-2022
National MS Society Walk - Volunteer
2007-2019
Monona Grove School District - Assist at school-based enrichment and recreation programs
2008-2017
Parkinson's Walk - Volunteer
2001-2010
Timeline
Conference Speaker
Teva Neroscience
05.2008 - 11.2015
Customer Service Representative
Centurion Lawn And Garden
03.2008 - 09.2011
Social Worker/Sales and Marketing Specialist
Waunakee Manor
10.2000 - 03.2023
Bachelor of Arts - Social Work
University Whitewater
09.1993 - 05.1997