Open To Work
Melissa Leeann Muncy
Las Cruces
Work Preference
Summary
Professional MSW graduate with over three years of experience in high-volume front desk operations and public-facing service. I am proficient in multi-line phone systems, patient intake, and financial transactions, with a proven ability to de-escalate complex situations effectively. My diverse background allows me to provide detail-oriented support in clinical, administrative, or fast-paced retail environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Family Strengthening Specialist ( Social Worker)
KVC Kentucky
Lexington
06.2025 - 01.2026
- Managed complex scheduling and administrative logistics for caseload, ensuring timely patient appointments and follow-ups
- Ensured 100% compliance with regulatory and organizational standards using Microsoft Office Suite and digital case management software
- Coordinated inter-agency communication between healthcare providers, schools, and internal teams to facilitate patient care
- Produced detailed, accurate reports and progress notes under strict deadlines maintaining confidentiality
- Navigated healthcare and community systems to secure resources, demonstrating strong problem-solving and research skills
- Conducted comprehensive family assessments and developed service plans in collaboration with community partners
- Maintained accurate client documentation ensuring legal and ethical compliance
- Conducted thorough case reviews to maintain compliance with regulatory standards.
- Developed personalized service plans addressing clients' unique needs and goals.
- Coordinated with community resources to provide comprehensive support services.
- Advocated for clients' rights and access to essential services and benefits.
- Conducted assessments to evaluate clients' situations and determine appropriate interventions.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Educated clients about available resources and strategies for self-advocacy.
- Maintained accurate case documentation in compliance with regulatory requirements.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Developed individualized service plans with clients to address their identified goals.
- Maintained lists of resources helpful to clients.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Participated in professional development activities such as seminars, workshops, trainings.
- Developed workable solutions for recurring problems for individuals and families.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Maintained accurate records of client progress and interactions according to agency standards.
Master of Social Work Intern
Children's Medical Services
Las Cruces
08.2024 - 05.2025
- Managed patient intake and assessment documentation adhering strictly to HIPAA and agency regulations
- Coordinated care logistics between medical facilities and families to ensure seamless service delivery
- Maintained accurate, detailed case files and managed follow-up scheduling for a high-volume caseload
Desk Assistant
NMSU Housing
Las Cruces
05.2022 - 05.2025
- Managed front desk operations as primary contact for students, faculty, and visitors, ensuring professional and welcoming environment
- Operated multi-line phone system, screening calls and routing inquiries with 100% accuracy
- Provided high-level administrative support including scheduling and managing email correspondence
- Streamlined office filing systems maintaining confidentiality and easy retrieval of records
- Resolved customer inquiries promptly, de-escalating issues and enhancing customer satisfaction
Bachelors of Social Work/therapy Intern
Mesilla Valley Hospital
Las Cruces
08.2023 - 05.2024
- Conducted patient intake assessments and processed admission paperwork accurately
- Collaborated with interdisciplinary teams to coordinate discharge planning and referral documentation
- Maintained strict confidentiality and professionalism working with diverse patient populations
Staples Head Cashier
Staples
Las Cruces
05.2021 - 05.2022
- Supervised cashiers and managed daily cash register operations.
- Trained new staff on cash handling procedures and customer service standards.
- Ensured compliance with company policies during cash transactions and refunds.
Education
Master of Social Work -
New Mexico State University
Las Cruces, NMCounseling - Minor
New Mexico State University-Main Campus
Las Cruces, NMBachelor of Social Work -
New Mexico State University
Las Cruces, NMSkills
- Customer service
- Appointment scheduling
- Medical records
- HIPAA
- Microsoft Office
- Phone etiquette
- Administrative experience
- Patient interaction
- Handling patient inquiries
- Regulatory compliance
- Medical administrative support
- Communication
- Document management
- Computer operation
- Data entry
- Case management
- Administrative support
Certification
- HIPAA/Confidentiality Training, 03/01/24, Present
- Driver's License
- CPR Certification
- First Aid Certification
- Social Work Provisional
Languages
English
Timeline
Family Strengthening Specialist ( Social Worker)
KVC Kentucky
06.2025 - 01.2026
Master of Social Work Intern
Children's Medical Services
08.2024 - 05.2025
Bachelors of Social Work/therapy Intern
Mesilla Valley Hospital
08.2023 - 05.2024
Desk Assistant
NMSU Housing
05.2022 - 05.2025
Staples Head Cashier
Staples
05.2021 - 05.2022
Master of Social Work -
New Mexico State University
Counseling - Minor
New Mexico State University-Main Campus
Bachelor of Social Work -
New Mexico State University