Gayle Spector
Simpsonville,SC
Summary
Dedicated professional specializing in coordinating patient visits and managing clinical registration data in dynamic healthcare environments. Proven ability to enhance patient satisfaction and reduce wait times through effective scheduling strategies. Strong communication and time management skills contribute to operational excellence in healthcare settings.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Independent Contractor Logistics Delivery Driver
Spark
Simpsonville, South Carolina
11.2023 - 12.2025
- Achieved 5-star customer service rating while maintaining 99% on-time delivery and 98% accuracy.
- Executed shopping and delivery for Spark/Walmart, adhering to safety protocols and ensuring vehicle integrity.
- Communicated proactively with customers regarding delays or issues encountered during routes.
Business Owner/Operator
Yakka Bacca Designs
Simpsonville, South Carolina
11.2018 - 07.2021
- Managed business sales, customer service, inventory, and vendor relationships to streamline operations and improve client engagement.
- Oversaw production process from raw lumber selection to final finishes and quality control, ensuring high-quality standards.
- Specialized in creating and installing custom-made wood furniture.
Business Office Specialist
Greenville Memorial Hospital, GHS
Greenville, South Carolina
10.2012 - 12.2014
- Confirmed pre-certifications and prior authorizations for inpatient and outpatient services, facilitating seamless patient care
- Ascertained patient demographics and insurance details prior to appointment to ensure billing accuracy.
- Scheduled and verified patient appointments for diagnostic, surgical, and consultation services within major Upstate Greenville Health System.
- Processed patient payments and created payment arrangements within the EMR system (Epic/Cerner), reducing overall delinquency rates.
- Safeguarded patient and protected operations with strict adherence to HIPAA and OSHA protocols.
Unit Secretary
Greenville Memorial Hospital, GHS
Greenville, South Carolina
04.2011 - 10.2012
- Coordinated patient admissions, telemetry scheduling, transfers, and discharges for cardiac medicine unit, ensuring smooth patient flow and continuity of care.
- Transcribed doctors' orders for medications and lab requests, facilitating timely patient treatment and adherence to care protocols.
- Scheduled and coordinated patient appointments for diagnostic and surgical consultation services and any additional physician follow appointments after discharge.
- Provided administrative supportwhile supervising order fulfillment via inventory management services ensuring unit supplies.
Technical Support Coordinator
Verizon Wireless
Greenville, South Carolina
02.2005 - 06.2007
- Assisted customers with technical issues via telephone, email, and live chat, ensuring timely resolution and customer satisfaction.
- Managed cellular equipment and employee demonstration lines for technical support department and Greenville call center, facilitating seamless operations.
- Managed cross training for other departments and was responsible for new hire tech support classes.
- Conducted quality audits on departmental and representative KPIs to identify areas for improvement and ensure compliance with service standards.
Senior Credit Order Operations Analyst
Verizon Wireless
Orangeburg, New York
09.2002 - 02.2005
- Analyzed financial data and credit reports to assess credit worthiness and mitigate risk, ensuring compliance with regulations.
- Collaborated with Fraud Intervention Department identifying suspicious activation patterns and earning numerous "Fraud Awards" for outstanding dedication to company compliance and risk management.
- Resolved retail order fallout issues in collaboration with customer service and IT support to facilitate successful service activation.
- Implemented quality assurance protocols within the call center environment.
General Manager
Short Stop Car Radio, Inc.
Nanuet, New York
01.1998 - 09.2002
- Supervised daily sales and installation operations, coordinating technician, sales team, and customer installation schedules.
- Developed vendor relationships to secure favorable pricing contracts.
- Managed inventory levels and implemented corrective action plans to reduce long-term costs.
- Assisted with custom fabrications and installation of advanced 12V products ensuring quality installation while adhering to OSHA safety protocols.
Pharmacy Technician
Koblin's Pharmacy
Pomona, New York
02.1997 - 09.2002
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in managing inventory to ensure timely medication availability.
- Educated customers on proper medication usage and potential side effects to promote safe medication practices.
- Collaborated with healthcare providers to resolve medication-related inquiries, enhancing patient care.
- Maintained clean and organized workspaces to comply with safety regulations.
Education
Unit Secretary I Course Completion
Greenville Technical College
Greenville, SC04-2011
Bachelor of Science - Psychology
St. Thomas Aquinas College
Sparkill, NY05-2000
Skills
- Customer service mastery
- Time scheduling aptitude
- Call center expertise
- Data entry proficiency/MS Office
- EMR/EHR systems experience (Epic/Cerner/Athena)
- HIPAA and OSHA compliance
- Patient records administration
- Terminology in healthcare setting
Certification
Medical Terminology for the Coding Specialist/Transcriptionist Certificate
Accomplishments
Greenville Health System Employee of the Month February 2012
Timeline
Independent Contractor Logistics Delivery Driver
Spark
11.2023 - 12.2025
Business Owner/Operator
Yakka Bacca Designs
11.2018 - 07.2021
Business Office Specialist
Greenville Memorial Hospital, GHS
10.2012 - 12.2014
Unit Secretary
Greenville Memorial Hospital, GHS
04.2011 - 10.2012
Technical Support Coordinator
Verizon Wireless
02.2005 - 06.2007
Senior Credit Order Operations Analyst
Verizon Wireless
09.2002 - 02.2005
General Manager
Short Stop Car Radio, Inc.
01.1998 - 09.2002
Pharmacy Technician
Koblin's Pharmacy
02.1997 - 09.2002
Unit Secretary I Course Completion
Greenville Technical College
Bachelor of Science - Psychology
St. Thomas Aquinas College