Daiana Liz
Riverview,FL
Summary
Bilingual (English/Spanish) operations and customer service professional with experience handling sensitive financial information, resolving complex account issues, and supporting customers in fast-paced environments. Former IRS Account Management representative with strong skills in problem-solving, de-escalation, data accuracy, compliance, and secure CRM systems. Reliable, adaptable, and detail-oriented with a proven ability to manage high-volume workloads while providing professional and accurate service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Independent Delivery Driver / Logistics Contractor
VEHO
TAMPA BAY, USA
07.2026 - Current
- Load, organize, transport, and deliver high volumes of packages efficiently and accurately.
- Completed scheduled last-mile delivery routes, consistently meeting delivery windows and service expectations.
- Utilize route navigation and delivery technology to optimize stops and maintain timely deliveries.
- Verify package information and document successful deliveries through the Veho mobile platform.
- Delivered professional customer service while safely handling packages and effectively resolving delivery-related issues.
- Managed daily routes independently, showcasing strong time management, reliability, organization, and attention to detail.
Case Management
INTERNAL REVENUE SERVICE (IRS)
NEW YORK, USA
06.2023 - 09.2025
- Researched and resolved complex account discrepancies across various federal platforms, showcasing analytical skills for high-level claims investigations.
- Managed sensitive taxpayer records with complete adherence to stringent federal confidentiality protocols, ensuring data integrity standards.
- Resolved high-priority emotional inquiries from diverse taxpayers in both English and Spanish while maintaining professionalism during stressful financial situations.
- Maintained thorough documentation of all case activities to support audits and internal reviews.
Delivery Driver & Logistics
LASERSHIP
MASPETH, USA
01.2021 - 01.2023
- Successfully navigated high-volume delivery routes under strict deadlines, maintaining a 99% on-time rate while managing complex digital logs and route adjustments.
- Maintained perfect safety record by adhering to strict DOT and company transportation protocols, minimizing risks associated with liability.
- Leveraged mobile logistics software for real-time data updates and detailed communication records, enhancing transparency and documentation integrity.
Fulfillment & Record Management
NORDSTROM
NEW YORK, USA
01.2019 - 01.2021
- Processed high volume of online orders, achieving fast and precise fulfillment.
- Verified product accuracy and quality, upholding high service standards.
- Collaborated with team members to streamline order packing, enhancing overall workflow.
Education
Phlebotomy Technician -
TIA School of Allied Health
NEW YORK, NY01-2025
High School Diploma -
Bedford Stuyvesant Preparatory High School
BROOKLYN, NY01-2015
Skills
- Operational Efficiency
- Time management
- Organization
- Records management
- Microsoft Excel
- Google Sheets
- Google Docs
- Email communication
- Digital communication
- CRM systems
- Database systems
- Regulatory Compliance
- HIPAA
- Federal data privacy
- IRS compliance protocols
- Bilingual Proficiency
- Data security
Certification
- CPR & AED Certified (AHA)
- Certified Phlebotomy Technician (CPT) (NHA)
Timeline
Independent Delivery Driver / Logistics Contractor
VEHO
07.2026 - Current
Case Management
INTERNAL REVENUE SERVICE (IRS)
06.2023 - 09.2025
Delivery Driver & Logistics
LASERSHIP
01.2021 - 01.2023
Fulfillment & Record Management
NORDSTROM
01.2019 - 01.2021
Phlebotomy Technician -
TIA School of Allied Health
High School Diploma -
Bedford Stuyvesant Preparatory High School