Blake Stevenson
Spark—Walmart
Heber Springs,Arkansas
19
years of professional experience
Results-driven management professional with extensive experience in retail leadership, customer service, team development, and operations management. Proven ability to lead high-performing teams, exceed sales goals, improve customer satisfaction, and streamline daily operations. Strong background in coaching staff, client relations, team building and business operations. Recognized for adaptability, leadership, and creating positive customer experiences in fast-paced environments.
Work History
Independent Contractor — Delivery Operations
2 Years 7 Months- Operated an independent delivery service completing 400+ customer orders with a consistent 5-star rating and excellent customer feedback.
- Demonstrated exceptional reliability with 100% on-time performance through organization, route efficiency, and workload management.
- Maintained 99% order accuracy by carefully reviewing inventory, resolving issues, and ensuring customer satisfaction.
- Developed strong skills in logistics coordination, customer relations, time management, and independent decision-making.
- Successfully balanced competing priorities while maintaining high performance standards in a fast-paced environment.
Sales Manager
2 Years 3 Months- Lead and develop sales associates to consistently meet and exceed departmental sales goals.
- Drive exceptional customer experiences through in-store and omni-channel service initiatives.
- Coach and mentor team members on sales performance, customer engagement, and credit goals.
- Identify performance gaps and implement corrective action plans to improve productivity.
- Support shrink reduction efforts through training, accountability, and operational oversight.
- Train associates on clienteling strategies to strengthen customer loyalty and repeat business.
Supervisor
2 Years 2 Months- Supervised daily operations and coordinated workflow for flooring installation teams.
- Assigned tasks, established performance expectations, and provided ongoing employee feedback.
- Managed payroll processing and maintained accurate financial records.
- Served as the primary point of contact for customer questions, estimates, and project updates.
- Conducted site measurements and prepared estimates for prospective clients.
- Inspected completed projects to ensure quality workmanship and customer satisfaction.
Member Service Manager
2 Years 3 Months- Supervised front-end associates and provided leadership, coaching, and performance feedback.
- Trained employees on company procedures, customer service standards, and operational policies.
- Assisted members with account information, membership programs, and benefits.
- Oversaw claims, returns, merchandising tasks, and front-end operations.
- Maintained accounting records and completed financial transactions accurately.
- Collaborated with leadership teams to improve operational efficiency and customer satisfaction.
BOH Cook / Shift Leadership Support
2 Years- Assisted with interviewing, onboarding, and training new employees.
- Ensured food quality, consistency, and adherence to company standards.
- Prepared and cooked food efficiently in a high-volume environment.
- Managed prep work, scheduling adjustments, and kitchen workflow.
- Assisted management with menu updates and seasonal changes.
- Resolved guest concerns professionally and efficiently.
Cashier / Books Department Associate
1 Year- Processed payments, refunds, and financial aid transactions accurately.
- Assisted with training new cashiers and delivering excellent customer service.
- Prepared deposits and resolved customer concerns professionally.
- Balanced and reconciled cash drawers at the end of each shift.
BOH Manager / Server / Cook
7 Years 1 Month- Delivered professional customer service and maintained strong guest relations.
- Assisted with hiring, onboarding, and evaluating new employees.
- Trained staff on company procedures, food safety, and sanitation standards.
- Managed food preparation, kitchen operations, and timely service.
- Worked collaboratively across front- and back-of-house operations to ensure smooth daily service.
Education
Bachelor of Science in Business Administration - Management & Marketing
Associate of Liberal Arts
Skills
Team Leadership & Staff Development
Sales & Customer Service
Retail Operations Management
Coaching & Training
Problem Solving
Adaptability
Time Management
Client Relations
Scheduling & Payroll Coordination
Conflict Resolution
Merchandising & Inventory Oversight
Communication & Problem Solving
Financial Transactions & Cash Handling
Operational Efficiency
Quality Assurance
Timeline
Independent Contractor — Delivery Operations
Spark—Walmart
01.2024 - CurrentRead More
Sales Manager
Belk
01.2022 - 04.2024Read More
Supervisor
Stevenson Flooring
11.2019 - 01.2022Read More
Member Service Manager
Sam’s Club
08.2017 - 11.2019Read More
BOH Cook / Shift Leadership Support
Stoby’s
08.2015 - 08.2017Read More
Cashier / Books Department Associate
Arkansas Tech University Bookstore
08.2014 - 08.2015Read More
BOH Manager / Server / Cook
Mack’s Fish House
07.2007 - 08.2014Read More
Arkansas State University
Associate of Liberal Arts
Read More
Arkansas Tech University
Bachelor of Science in Business Administration from Management & Marketing
Read More