Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Gayle Thompson

Crawfordville,FL

Summary

Dynamic Operations Manager with a proven track record at The Sterling Council, excelling in operational efficiency management and effective problem resolution. Enhanced customer satisfaction through strategic team guidance and relationship building, consistently delivering projects on time and within budget. Recognized for empowering teams, leading to improved performance outcomes and increased accountability.

Overview

40
40
years of professional experience

Work History

Operations Manager

The Sterling Council
03.2008 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Direct Sales Team Leader

PartyLite
01.1999 - 03.2018
  • Coordinated cross-functional efforts during product launches or promotions, ensuring seamless execution of marketing initiatives across all channels.
  • Increased sales by implementing effective team strategies and setting clear performance goals.
  • Boosted team morale, resulting in higher productivity and improved sales figures.
  • Mentored new hires, ensuring their smooth integration into the team and providing ongoing support for professional development.
  • Fostered a positive work environment that promoted collaboration among team members while encouraging individual responsibility towards shared goals.
  • Enhanced customer satisfaction by addressing their concerns promptly and professionally.

Sales Manager and Accounting Director

The Outdoor Shop
12.1985 - 05.1996
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained and balanced accounts payable and receivables
  • Processed weekly payroll
  • Liaised with accountant for quarterly reports and taxes
  • Supervised annual inventory

Education

Associate of Arts - Business

Tallahassee Junior College
Tallahassee, FL

Skills

  • Effective problem resolution
  • Strategic team guidance
  • Operational efficiency management
  • Service excellence

Timeline

Operations Manager

The Sterling Council
03.2008 - Current

Direct Sales Team Leader

PartyLite
01.1999 - 03.2018

Sales Manager and Accounting Director

The Outdoor Shop
12.1985 - 05.1996

Associate of Arts - Business

Tallahassee Junior College

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Gayle Thompson