Gayle Torrez
Green Bay,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Switchboard Operator position.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
50
50
years of professional experience
Work History
Concierge Representative
New Perspective Senior Living
11.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Answered calls and directed to appropriate departments
- Data Entry for Resident meals
- Help Residents with phones, iPads, and computers
- Make Residents feel important and respected
PBX Switchboard Operator
St. Mary's Hospital
09.1973 - 03.1998
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Trained new employees
- Carried out protocol for Fire, Disaster, Patient Code Alarms
- Data Entry for Emergency Room
- Data Entry for Admitting Patients and Insurance
- Received incoming calls and paged individuals and departments over PA system.
- Receptionist for Emergency Room
- Handled all requests for problems to be resolved by maintenance and nursing supervisor
Education
No Degree - General Office Courses, Computer, Med Terminology
NWTC
Green Bay, WI High School Diploma -
East High School
Green Bay, WI06.1973
Skills
- Strong Verbal and Written Communication
- Clerical Support
- Conflict Resolution
- Front Desk Operations
- Guest Registration
- Emergency Situations
- Telephone Etiquette
- Compassionate Care
Timeline
Concierge Representative
New Perspective Senior Living
11.2022 - Current
PBX Switchboard Operator
St. Mary's Hospital
09.1973 - 03.1998
No Degree - General Office Courses, Computer, Med Terminology
NWTC
High School Diploma -
East High School
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