Gayle Ulrich
Sicklerville,NJ
Summary
Results-driven Driver Coordinator skilled in optimizing route efficiency and enhancing customer satisfaction. Proven ability to manage schedules and improve service delivery through effective problem-solving and team leadership.
Overview
12
12
years of professional experience
Work History
Dispater/Driver Coordinator
First Student Group
Berlin
08.2014 - Current
- Coordinated daily driver schedules to optimize route efficiency and resource allocation.
- Monitored compliance with safety regulations and company policies among drivers.
- Liaised with dispatch teams to resolve logistical challenges and improve service delivery.
- Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
- Developed strong relationships with clients, resulting in increased business referrals and repeat customers.
- Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed.
- Coordinated driver schedules for optimal coverage during high-demand periods.
Education
GED -
Camden County College
Blackwood, NJSkills
- Strong communication skills
- Empathy and patience
- Active listening
- Team leadership qualities
- Effective time management
- Advanced problem solving
- Fleet management
- Route planning expertise
- Employee scheduling
- Team building expertise
- Strong leadership
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Dispater/Driver Coordinator
First Student Group
08.2014 - Current
GED -
Camden County College
Working on receiving transportation certicate
Working on obtaining my transportation certifcate