GAYLEN NASH
Norwalk,CT
Summary
Results-driven, goal-oriented, achieving highest standards customer service and sales support professional with proven track record of collaborative teamwork, asking open-ended questions to catch details, validate ideas, create order out of chaos, strategic planning, revenue enhancement, and successful risk-taking. Significant demonstrated success to meet deadlines by focusing on the goal while supporting fast-growth environments. Excellent analytical, problem solving, and communication skills. Enjoy structure and routine creating order out of chaos. Take ownership of work in being honest, loyal and dependable.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Corporate Concierge
Bridgewater Associates, LP
Westport, CT
08.2022 - 02.2023
- Demonstrated high degree of composure and social skills while providing strong customer service with focus and passion
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Worked closely with guests and clients to ensure privacy and security.
Community Relations Manager
Maplewood Senior Living At Strawberry Hill
Norwalk, CT
01.2021 - 01.2022
- Accountable and committed by meeting sales quota consistently
- Disciplined attention to micro details by calling 20 warm leads daily to identify needs
- Keep department heads on track to prepare for tours, showcase community, and personalize prospects experience
- Host monthly business development events with rehabs and home care agencies to learn their pain and provide the solution.
Licensed Realtor
William Pitt Sotheby's International Realty
Darien, CT
01.2018 - 01.2021
- Driven to precision by selling $1.1M property within 2 months of joining agency; awarded Rising Star designation 2019, 2020
- Sold $4.6M water-front property in loyal and honest bidding war
- Cultivate relationships by speaking with 50 people weekly; natural curiosity to probe and learn desires from 350 contacts in CRM
- Use DotLoop cloud-based software to prepare and manage electronic signature contracts; increased efficiency and accuracy.
Bookkeeper
Rowayton Bookkeeping, LLC
Rowayton, CT
01.2011 - 01.2018
- Initiated work-from-home business while raising family
- Created structure and routine for small business owners through QuickBooks accounting system to reflect accurate financials records.
Communication Sales Trainer
Rogen Consulting, Inc
New York, NY
01.2000 - 01.2003
- Sold training programs to managers; held accountable by also training those clients; result persuasive and effective presentations
- Clients: Fortune 100 companies; sales exceeded quota 33%
- Trained clients on presentation & selling skills in 2-day programs; video review validated ideas, increased confidence, & effectiveness improved by 75%.
The NPD Group, Consumer Electronics
New York, NY
- Hired by Rogen client; conscientious and driven reputation
- Managed existing accounts; liaison of client and IT, trained end-users on running data analytics; resulted in 100% renewals.
Education
MBA -
01.1994 - 01.1997
Bachelor of Arts - Communications
01.1990 - 01.1992
Skills
Professional Phone Skillsundefined
Timeline
Corporate Concierge - Bridgewater Associates, LP
08.2022 - 02.2023
Community Relations Manager - Maplewood Senior Living At Strawberry Hill
01.2021 - 01.2022
Licensed Realtor - William Pitt Sotheby's International Realty
01.2018 - 01.2021
Bookkeeper - Rowayton Bookkeeping, LLC
01.2011 - 01.2018
Communication Sales Trainer - Rogen Consulting, Inc
01.2000 - 01.2003
THE GRAZIADIO SCHOOL, PEPPERDINE UNIVERSITY - MBA,
01.1994 - 01.1997
UNIVERSITY OF CALIFORNIA, SANTA - Bachelor of Arts, Communications
01.1990 - 01.1992
- The NPD Group, Consumer Electronics
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