GAYNELL L. TURNER
Atlanta
Summary
Experienced customer service professional skilled in delivering outstanding support and effective solutions. Recognized for reliability, adaptability, and unwavering dedication to team success. Possessing strong interpersonal skills, excels in effortlessly navigating complex customer interactions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Liberty Mutual
01.2018 - Current
- Recognize individual customer service needs, and resolve their inquiry
- Maintain and update customer related information systems to ensure that our client holds accurate records; collect and access appropriate information relevant to type of call
- Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
- Acquire detailed knowledge of product ranges and services to provide excellent service
- Serve customers across the product portfolio and resolve a wide range of common inquiries
- Handle specific Inbound/Outbound calls from customers
Vehicle Service Coordinator
Crawford & Company Insurance
01.2013 - 01.2018
- Accurately managed over 700 customers worldwide, while receiving scores of 100% accuracy on files monitored
- Monitored global queue daily to ensure all assignments are processed and dispatched
- Managed vehicles and heavy equipment appraisals that are processed to organize information and data needed to communicate and move the repair process forward
- Consistently monitored bills to ensure they have been paid and follow-up for payments as needed
Customer Service Representative
ERC Solutions, Inc.
01.2010 - 01.2013
- Processed credit checks for new customers to open accounts
- Listened effectively to customers to resolved billing issues, applied payment extensions, and entered service requests
- Successfully achieved performance bench marks by responding to over 300 calls weekly accurately at a fast pace to advise clients on policies, government regulations and energy conservation
Data Conversion Clerk
Internal Revenue Service
01.2002 - 01.2010
- Accurately processed incoming tax payments on individual and business account checks with minimal error
- Helped trained and prepare new employees and assisted with team lead management meetings
- Managed data entry compiled statistical reports and reviewed changes in tax regulations
- Analyzed internal revenue service data for errors, reported data discrepancies and accurately entered information into computer database for tracking
Education
Bachelor’s - Management
Clayton State University
Morrow, GA01.2021
Associate’s - Paralegal
Clayton State University
Morrow, GA01.2017
Skills
- Microsoft Excel
- Outlook
- PowerPoint
- Access
- Good communication skills
- Call center experience
- Customer relationship management (CRM)
- Problem resolution
Certification
- Resident Adjuster License-P&C, GA
- Resident Agent License-P&C, GA
Timeline
Customer Service Specialist
Liberty Mutual
01.2018 - Current
Vehicle Service Coordinator
Crawford & Company Insurance
01.2013 - 01.2018
Customer Service Representative
ERC Solutions, Inc.
01.2010 - 01.2013
Data Conversion Clerk
Internal Revenue Service
01.2002 - 01.2010
Associate’s - Paralegal
Clayton State University
Bachelor’s - Management
Clayton State University
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