Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gaythel Fox

Chappell

Summary

Experienced Assistant Manager with a strong background in leading teams, overseeing daily operations, and improving customer satisfaction. Proven ability to boost sales, resolve issues efficiently, and manage staff effectively. Skilled in creating service strategies, maintaining compliance, and streamlining processes to enhance overall business performance.

Overview

7
7
years of professional experience

Work History

Assistant Restaurant Manager

Loves Travel Stop: Taco John's
12.2023 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Team Leader

Loves Travel Stop
05.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Assistant Manager

Pilot Flying J
11.2018 - 05.2023
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Deli Food Service Leader

Pilot Flying J
11.2022 - 03.2023
  • Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
  • Organized staff schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance.
  • Monitored food safety practices and enforced adherence to established policies, ensuring a consistently safe dining experience for customers.
  • Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.

Subway Food Service Manager

Pilot Flying J
03.2021 - 10.2022
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.

Retail Service Specialist

Pilot Flying J
11.2019 - 07.2020
  • Kept records of purchases, sales, and requisitions.
  • Assigned employees to specific duties.
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Instructed staff on how handled difficult and complicated sales.
  • Established and implemented policies, goals, objectives, and procedures for department.
  • Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy.
  • Monitored sales activities to ensure that customers received satisfactory service and quality goods.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Authorized payments and merchandise returns.
  • Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised.
  • Inventoried stock and reordered when inventory dropped to specified level.
  • Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
  • Estimated consumer demand and determined types and amounts of goods to be sold.
  • Examined products purchased for resale and received for storage to assess condition of each product and item.
  • Hired, train and evaluated personnel in sales and marketing establishments, promoted and firing workers when appropriate.
  • Enforced safety, health, and security rules.
  • Formulated pricing policies for merchandise, accorded to profitability requirements.

Cashier Team Lead

Pilot Flying J
11.2018 - 07.2019
  • Delivered quick, professional, and friendly check-out experience to customers.
  • Optimized cashier performance by providing feedback and coaching.
  • Assisted managers with store training to promote smooth operations.
  • Confirmed accurate scanning of products to verify customer orders.
  • Read and followed cash register totals and verified against cash in till.
  • Refunded customers and returned items for product issues.
  • Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.
  • Restocked shelves, supplies and display cases to maintain functionality.
  • Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
  • Handled large amounts of money and supported accuracy of financial transactions.
  • Verified customer identification for age-restricted items.
  • Arranged and restocked displays and merchandise racks to maintain store appearance.
  • Provided product information and resolved concerns to assist customers.
  • Utilized point of sale system to process payments and transactions.
  • Followed all safety protocols while handling money.
  • Informed customers of special promotions, loyalty programs, and discounts.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Offered assistance to customers in locating desired items.
  • Resolved customer complaints in a timely and professional manner.
  • Monitored customer traffic and proactively addressed potential issues.
  • Trained new cashiers in the use of cash registers and processing payments.
  • Processed payments, returns, and exchanges.
  • Enforced store policies to ensure the protection of company items.
  • Supervised others and provided on-the-job training.
  • Helped customers locate merchandise and answered questions about products.
  • Verified that customers are of legal age to purchase restricted items.
  • Assisted with closing duties such as counting money and reconciling receipts.
  • Processed cash, check, and credit cards for customer purchases.
  • Delivered customer service by greeting customers and answering any store inquiries.

Education

High School Diploma -

Julesburg High School
Julesburg, CO
05.1999

Bachelor of Science - Accounting

Purdue University
West Lafayette, IN
08-2028

Skills

  • Shift management
  • Food safety compliance
  • Inventory control
  • Budgeting and financial management
  • POS system
  • Staff supervision
  • Safe food handling
  • Staff training and development
  • Restaurant operations
  • Performance evaluations
  • Training and mentoring
  • Scheduling and labor control

Timeline

Assistant Restaurant Manager

Loves Travel Stop: Taco John's
12.2023 - Current

Team Leader

Loves Travel Stop
05.2023 - Current

Deli Food Service Leader

Pilot Flying J
11.2022 - 03.2023

Subway Food Service Manager

Pilot Flying J
03.2021 - 10.2022

Retail Service Specialist

Pilot Flying J
11.2019 - 07.2020

Assistant Manager

Pilot Flying J
11.2018 - 05.2023

Cashier Team Lead

Pilot Flying J
11.2018 - 07.2019

High School Diploma -

Julesburg High School

Bachelor of Science - Accounting

Purdue University

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Gaythel Fox