Gazmend Gjidoda
Utica
Summary
Qualified Process Guide with proven ability to streamline workflows and improve operational efficiency. Successfully led multiple process improvement initiatives, resulting in enhanced team productivity. Demonstrated expertise in process mapping and continuous improvement.
Overview
26
26
years of professional experience
Work History
Process Guide, Problem Solver
Amazon
10.2022 - Current
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Organized team-building activities to strengthen collaboration and problem-solving skills.
- Enhanced team productivity by streamlining workflow processes.
- Mentored new team members on best practices for managing outbound shipments, fostering a culture of continuous learning and development.
Manager
Window Tinting Services
03.2010 - 07.2022
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Manager
Auto One Auto Glass
11.1998 - 03.2010
- Repaired and installed different types of automobile glass in various makes and models
- Discussed products, services and accessories with clients
- Prepared work areas, applied priming compounds and monitored curing process after installations
- Provided customers with accurate price quotes and offered options for various glass grades, trims and molding replacements to meet individual needs
- Prepared work orders, set up and updated accounts and closed out service tickets.
Education
No Degree - Dentist
Medical University of Kosovo
High School Diploma -
Hajdar Dushi
06.1992
Skills
- Project Management
- Operations Management
- Strategic Planning
- Standard Operating Procedures
- Training and mentoring
Timeline
Process Guide, Problem Solver
Amazon
10.2022 - Current
Manager
Window Tinting Services
03.2010 - 07.2022
Manager
Auto One Auto Glass
11.1998 - 03.2010
No Degree - Dentist
Medical University of Kosovo
High School Diploma -
Hajdar Dushi
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