GAZMEND KABA

• Specializing in the repair and service of BMW, Mercedes-Benz, Audi and Volks wagon
• Duties included a wide variety of positions such as but not limited to Diagnostic analyzer, Customer service, Parts Manager, auto technician, employee supervisor, service writer.

• Duties included answering a high volume of emails from Mercedes-Benz dealers throughout the country, maintaining claim files, investigating and evaluating diagnostic procedures, and working closely with Systems Engineers. Duties included answering a high volume of emails from Mercedes-Benz dealers throughout the

country (80-90 emails daily) Maintain claim files, Investigate, evaluating all diagnostic procedures in choosing the correct

repair, therefore allowing the correct part to be released to dealers. Our main objective was to correct the customer complaint before customer dissatisfaction. Other duties include, Process dealer submitted on-line requests for component replacement and based on prearranged approval criteria, make a determination if request is valid.

Work closely with Systems Engineers to detect any new replacement trends.

• Duties included handling high volume of incoming phone calls/emails, using EPC and BMW mainframe to help dealers locate correct parts and corresponding part numbers. Working directly with engineers to obtain the proper part(s) requested by individual BMW dealerships across the US,

• Duties included answering a high volume of incoming phone calls 50/70 calls per day. initiating Automotive claims, checking coverage on failed components, and managing claims by completing essential functions. Duties included answering a high volume of incoming phone calls from policyholders, dealerships,independent shops and customers, Initiating Automotive claims, checking coverage on failed components under customer policy, Maintain claim files, Investigate, evaluate, , negotiate and settle assigned claims. Manage claims completing essential functions including contacts investigation,damages development, evaluation with appropriate parties such as policyholders, accounts, claimants. Customer service

was my #1 goal!!

• Specializing in German Automobile's such as BMW, Mercedes, Porsche, Audi and VW
• Duties included service and repair of Mercedes, BMW, Audi and Volkswagen vehicles. Specializing in German Automobile's such as BMW, Mercedes, Porsche, Audi and VW. duties included, service and repair of Mercedes, BMW, Audi and Volkswagen.My responsibilities as a technician was to diagnose the vehicle, reach out to customers and proposing/selling the correct repair required. Also correcting the issues hands on. From basic service to timing belt service and repair. Piston replacement, head gasket repairn ect

• Duties included the diagnosis and repair of new and used Mercedes Benz vehicles, such as computer reprogramming and following new TSB's for efficient repair. basic services brakes engine oil replacment transmission servecing.. ect

• Duties included servicing BMW new and used vehicles, C.P.O certifying vehicles, and shop quality control.

• Duties included servicing used foreign and domestic vehicles, such as brakes, fluid change, transmission and engine replacement, and driving and steering components.