GBEMISOLA VALENTINA OLALEYE
Atlanta,USA
Summary
Experienced Therap Services Support Specialist with three years in training and technical support for Therap Electronic Documentation systems in human services. Skilled in educating healthcare professionals and support staff on effective application use and compliance with documentation standards. Committed to enhancing service delivery through innovative technology solutions and fostering collaboration in diverse team environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Health Assistant
Strive Care
Denver, CO
01.2024 - 01.2026
- Assisted individuals with activities of daily living, medication reminders, and community participation.
- Documented daily activities and support provided using electronic record systems to ensure continuity of care.
- Supported individuals with daily living activities, medication reminders, and community engagement to enhance quality of life.
- Maintained accurate records and ensured compliance with agency policies.
- Ensured accurate record-keeping and compliance with agency policies to uphold standards of care and accountability.
- Coordinated patient care activities to ensure efficient service delivery and optimal health outcomes.
- Developed and maintained accurate patient records, ensuring compliance with healthcare regulations.
- Assisted healthcare professionals in implementing treatment plans, enhancing patient support services.
- Trained new staff on best practices for patient interaction and documentation protocols.
- Streamlined communication between departments, improving workflow efficiency and response times.
- Led initiatives to enhance patient engagement, resulting in improved satisfaction scores.
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Therap Services Support Specialist
Human Services Organization
01.2023 - Current
- Conduct virtual and in-person training sessions for healthcare professionals, caregivers, and agency staff on effective use of the Therap software platform.
- Delivered technical support by troubleshooting user issues and ensuring timely resolutions, enhancing user experience.
- Guide providers on best practices for documenting individual services, incidents, medications, and daily notes.
- Develop training materials, user guides, and reference documents to improve customer understanding.
- Provide ongoing technical support by troubleshooting user issues and ensuring timely resolution.
- Collaborated with internal teams to identify and address recurring customer concerns, facilitating software improvements.
- Monitored customer satisfaction and conducted follow-up support after implementation, ensuring continued user engagement.
Human Services Support Specialist
Community Support Agency
01.2022 - 01.2023
- Assisted individuals with developmental disabilities by maintaining accurate electronic documentation using Therap.
- Guided direct care staff in navigating systems and fulfilling documentation requirements to enhance service delivery.
- Conducted training for new employees on electronic documentation procedures and agency policies to ensure adherence and understanding.
- Collaborated with supervisors to uphold compliance with state and organizational documentation standards, ensuring quality care.
- Resolved documentation and reporting issues while maintaining confidentiality.
Medication Aide
Park Springs LLC
01.2021 - 01.2022
- Provided person-centered support to individuals with intellectual and developmental disabilities, enhancing their quality of life.
- Documented daily activities and care using electronic record systems, ensuring accurate and accessible patient information.
- Supported individuals with activities of daily living and medication reminders, promoting independence and community engagement.
- Maintained daily documentation using electronic record systems.
Education
Bachelor of Science - Information Technology
Middle Georgia State University
Macon, GA05-2026
Skills
- Electronic Health Record (EHR) Systems
- Microsoft Office Suite
- Healthcare administration
- Medical billing and coding
- Registration and scheduling
- EHR Systems
- Data Entry & Reporting
- Patient confidentiality maintenance
- Patient confidentiality and data security
- Documentation reporting
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Basic medical terminology
- Customer support
- Microsoft Teams
- Dependability
- Problem-solving
- Scheduling coordination
- Attention to detail
- Time management
- Collaboration
- Active listening
- Effective communication
- Teamwork and collaboration
- Punctual and hardworking
- Reliability and dedication
- Patient communication
- Data security
- Reliability and dedication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved
Certification
- CPR & First Aid
- Therap System User Training
- HIPAA Compliance Training
- Medication Assistance (CMA)
- Dementia Support Specialist (DSS)
CORE COMPETENCIES
- Therap Electronic Documentation System
- Client Training & Onboarding
- Technical Support & Troubleshooting
- Customer Service Excellence
- Human Services Documentation
- Electronic Health Records (EHR)
- Administer Medication
- Microsoft Office Suite
- Google Workspace
- Virtual & In-Person Training
- Data Management
- Problem Solving
- Team Collaboration
- Process Improvement
- Communication & Presentation
- Dementia support
- Customer Relationship Management
PROFESSIONAL STRENGTHS
- Excellent verbal and written communication
- Strong presentation and facilitation skills
- Outstanding customer service
- Analytical and problem-solving abilities
- Ability to work independently and within multidisciplinary teams
- Strong organizational and time-management skills
- Detail-oriented with excellent documentation practices
- Adaptable to changing technologies and workflows
Languages
English
Professional Working
Timeline
Health Assistant
Strive Care
01.2024 - 01.2026
Therap Services Support Specialist
Human Services Organization
01.2023 - Current
Human Services Support Specialist
Community Support Agency
01.2022 - 01.2023
Medication Aide
Park Springs LLC
01.2021 - 01.2022
Bachelor of Science - Information Technology
Middle Georgia State University