Gbemisola "Valentina" Olaleye
Snellville,GA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Diligent with solid foundation in troubleshooting and resolving complex technical issues. Proven track record of enhancing system performance and providing exceptional user support. Demonstrated ability in network management and software installation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Technician
Park Springs
Stone Mountain, GA
05.2022 - Current
- Installed wiring, cabling, and devices to set up, repair, and optimize networks
- Worked with vendors to track down replacement parts and troubleshoot complex issues
- Set up new workstations for employees by configuring hardware, devices, and software
- Assisted in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software
- Looked into and fixed printer, copier, and other peripheral device problems
- Developed and tested new product offerings to assist the development team in finding bugs prior to release.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
- Guided IT teams in secure configuration of hardware and software, minimizing vulnerabilities and compliance issues.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Tier 2 System Administrator
GTC, Duluth, GA - Intern
Duluth, GA
09.2021 - 05.2022
- Performed operating system, network, software, & hardware troubleshooting and installation
- Applied drilled down diagnostic techniques to identify problems, investigated causes, and recommended solutions
- Provide third level support to GTC users; assisted with remote desktop and various desktop/applications issues.
- Perform network/fiber connection as require by system design and topology
- Resolved email issues Microsoft Outlook and activeSync
- Worked with Remedy to create support ticket and documents issues
- Provide onsite / hands-on support to GTC employees onsite
- Performed installation, configuration, and upgrade to website and other web applications
- Used remote desktop and Windows NetMeeting to remotely support users' systems when applicable
- Provided quality Tier 2 technical support to Gwinnett Technical College employees. Support included hardware, software and other web applications.
Customer Solution Representative (Part Time)
Richy Concept
05.2020 - 03.2022
- Researched and resolved customer billing issues, established procedures, and processed payments
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems, and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered service and support to each customer, paving way for future business opportunities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Provided product and service information and resolved issues related to products and services
Certified Medication Aide/ Dementia Care Specialist
Park Springs Retirement Community
Stone Mountain, GA
06.2017 - 05.2020
- Administer and record the administration of medications for residents as prescribed by the physician
- Provide and promote resident’s rights during the administration of medications.
- Keep medications in a safe and accurate manner in accordance with company policy and Georgia law
- Monitors medications to ensure adequate account ability measures are taken when medications are Orders received in the facility.
- Assist in developing individualized care plans by collaborating with interdisciplinary teams.
- Train new staff on medication administration protocols and safety procedures effectively.
Certified Medication Aide/Certified Nurse Assistant
Sunrise Senior Living
Lilburn, GA
02.2011 - 05.2017
- Administer and accurately records the administration of medications for residents as prescribed by the physician
- Provide and promote resident’s rights during the administration of medications.
- Keep medications in a safe and accurate manner in accordance with company policy and Georgia law
- Monitors medications to ensure adequate account ability measures are taken when medications are Ordered received into the facility.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Reduced medication errors by maintaining accurate documentation of administered medications.
Education
Bachelor of Science -
Middle Georgia State University
Macon, GA05-2026
Associate of Applied Science - Web Development/Design
Gwinnett Technical College
Lawrenceville, GA12-2022
Certificate - Cyber Security
Gwinnett Technical College
Lawrenceville, GA12-2023
Certificate - Scrum Master
International Scrum Institute
Swizerland02-2022
Skills
- Data Analysis
- Programming languages
- Project management
- NextGen,SAP, Lotus Notes, Outlook
- PeopleSoft, Java, HTML, C
- VBNET, Dreamweaver, Scheme, DHTML, JavaScript Scheme, Prolog, XML, PHP, MySQL, SQL Server
- Citrix Disaster Recovery, TCP/IP, LAN/WAN
- Data Warehousing, VPN, Firewalls, SonicWall Firewall, PfSense Firewall, Symantec Security Suite, Network Security, MS Office Suite, including Visio
- Excellent organizational skills
- Software configuration
- Front-end development
- Agile workflow
- Software deployment
Certification
- Certification: Scrum Master, International Scrum Institute, Switzerland, 2022-02
- Certification: Cyber Security Speciality GTC, Lawrenceville, Ga, 2023-12
Timeline
IT Technician
Park Springs
05.2022 - Current
Tier 2 System Administrator
GTC, Duluth, GA - Intern
09.2021 - 05.2022
Customer Solution Representative (Part Time)
Richy Concept
05.2020 - 03.2022
Certified Medication Aide/ Dementia Care Specialist
Park Springs Retirement Community
06.2017 - 05.2020
Certified Medication Aide/Certified Nurse Assistant
Sunrise Senior Living
02.2011 - 05.2017
Bachelor of Science -
Middle Georgia State University
Associate of Applied Science - Web Development/Design
Gwinnett Technical College
Certificate - Cyber Security
Gwinnett Technical College
Certificate - Scrum Master
International Scrum Institute