G'Dione Bradford
Jackson,US
Summary
Coordinated customer accounts for credit card processing and insurance claims, delivering technical support and dispute resolution with a focus on customer experience and information protection.
Overview
9
9
years of professional experience
Work History
Credit card specialist
Ttec
02.2024 - Current
- Process credit card applications, verify customer data, and perform risk assessments while maintaining strict compliance with banking regulations
- Guide customers through credit card options, resolve account disputes, and implement solutions to enhance customer satisfaction
- Monitor transactions for potential fraud, document case findings, and coordinate with security teams to protect cardholder interests
Care Team Associate
Sedgwick Claims Management
11.2023 - 02.2024
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.Streamlined claims processing workflows by implementing systematic documentation protocols and maintaining meticulous records for enhanced accuracy.
Technical Support Representative
Conduent
12.2022 - 08.2023
- Troubleshot customer inquiries related to software issues.
- Listened and provided empathy to help solve customers technical issues.
- Recorded trouble shooting steps properly into internal tracking systems.
Customer Service Representative
GoPuff
01.2022 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Merchandiser
Lowes
02.2018 - 08.2021
- Optimised product placement and visual merchandising standards across store sections, maintaining inventory accuracy and implementing planogram compliance.
- Led seasonal merchandise transitions and promotional displays, driving customer engagement while reducing setup time through efficient space management
- Coordinated with cross-functional teams to ensure proper stock rotation, resolve space constraints, and maintain exceptional store presentation
Education
Associate of Science - undefined
Hinds Community College
Raymond, MS12.2015
Skills
Supported high-volume call center operations and phone-based customer service
Assisted claims and financial services inquiries
Updated customer relationship management (CRM) records
Resolved conflicts and supported first-call resolution efforts
Troubleshot software and hardware issues
Verified data and followed compliance requirements
Used active listening and empathy to support client retention
Managed time and handled multiple tasks efficiently
Personal Information
Title: Customer Service Specialist
Timeline
Credit card specialist
Ttec
02.2024 - Current
Care Team Associate
Sedgwick Claims Management
11.2023 - 02.2024
Technical Support Representative
Conduent
12.2022 - 08.2023
Customer Service Representative
GoPuff
01.2022 - 10.2022
Merchandiser
Lowes
02.2018 - 08.2021
Associate of Science - undefined
Hinds Community College