Pure Addywar
Customer Service Expert
Jackson,MI
Summary
Experienced with managing customer inquiries and concerns efficiently, ensuring seamless customer service experience. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering positive client relationships and adapting to dynamic customer needs.
Overview
12
12
years of professional experience
Work History
Customer Care Professional
Concentrix
Work From Home
03.2023 - 02.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Developed strategies to improve customer satisfaction and retention rates.
- Analyzed customer feedback to identify trends and implement improvements.
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Utilized CRM software proficiently to track customer interactions accurately, ensuring seamless handover of cases between team members when necessary.
- Managed high-volume inbound calls, resolving customer inquiries and enhancing satisfaction.
- Facilitated customer inquiries and resolved issues through multiple communication channels.
- Guided clients in utilizing online banking tools for efficient account management.
Customer Service Associate
Target
Chaska, MN
08.2014 - 03.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Mentored junior associates, fostering skill development and performance improvement.
- Trained new staff on customer service protocols and system navigation.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Managed cash handling processes, ensuring accuracy and security of transactions.
- Monitored daily cash flow, identifying discrepancies and resolving issues promptly.
- Operated high-performance photo printing equipment to produce high-quality prints efficiently.
- Monitored inventory levels of printing supplies, ensuring timely reordering and stock management.
- Trained new staff on equipment operation and safety protocols, enhancing team productivity.
Education
Highschool Diploma -
Chanhassen High School
Chanhassen, MN01-2014
No Degree -
Normandale Community College
Minneapolis, MNSkills
- Conflict resolution
- Determined Worker
- Phone Based Communication
- Inbound call answering
- Organization and recordkeeping
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer relations
- Phone etiquette
- Call center experience
- Data entry
- Team Oriented
- Record Keeping
- Microsoft
- Comfortable with computers
- Communication Driven
- Tech support
- Customer service excellence
- Shipping and receiving
- Complaint handling
- Data management
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Customer Care Professional
Concentrix
03.2023 - 02.2026
Customer Service Associate
Target
08.2014 - 03.2023
Highschool Diploma -
Chanhassen High School
No Degree -
Normandale Community College