Angela Gordillo
Petal,MS
Summary
Customer-focused professional with over 9 years in inbound and outbound service. Known for achieving top 20% satisfaction ratings and low call-handling times among a large workforce. Recognized for effective problem-solving, enhancing customer experiences, and driving sales through proactive communication and upselling.
Overview
7
7
years of professional experience
Work History
Customer Care Professional
First Light Home Care
Petal, MS
01.2024 - 12.2025
- 12+ consecutive months in the top 20% of best customer satisfaction surveys among an 800+ agent workforce
- Successfully remained in the top 20% of an 800+ agent workforce for low call-handling times and 'not on phone' time for 12+ months
- Managed inbound and outbound customer calls for a healthcare company, addressing inquiries and providing support.
- Assisted 10-15 customers per hour with pharmacy needs, coordinating with doctors' offices and pharmacies for timely resolutions
Inside Sales Customer Service Representative
Lowes's
Petal, MS
09.2021 - 10.2023
- Recognized as the top performing salesperson - closing the most sales in a 22-person team
- Rewarded incentives for having the lowest 'wrap time,' most calls per hour, quality scores of over 90%, most sales, and 100% attendance
- Executed 30-50 outbound calls daily to engage potential clients and present insurance options
- Outbound dialing and cold calling prospects to enroll them into life insurance program
- Effectively guide clients through a complex enrollment and provider portal setup process
Customer Service Specialist
Walmart
Waynesboro, MS
03.2019 - 08.2021
- 24 consecutive months of top sales agent for premium AppleCare+ upgrades
- Provided customer service and sales support through inbound calls and chat for a tech company
- Improved customer satisfaction by actively reaching out for in-store repair assistance
- 52% success rate for convincing store customers to take advantage of a program that would help them more efficiently manage their prescriptions
Education
GED -
Mississippi Community College
Ellisville, MS04-2010
Microsoft Office Video Training Courses - Word, Excel, PowerPoint
Microsoft
01-2010
Skills
- Customer service
- Customer communication
- Conflict resolution
- Active Listening
- Empathy
- Problem solving
- Time management
- Proactive planning
- Data Entry
- Microsoft Office
- Detail-oriented
- Dependability
Timeline
Customer Care Professional
First Light Home Care
01.2024 - 12.2025
Inside Sales Customer Service Representative
Lowes's
09.2021 - 10.2023
Customer Service Specialist
Walmart
03.2019 - 08.2021
GED -
Mississippi Community College
Microsoft Office Video Training Courses - Word, Excel, PowerPoint
Microsoft