Diligent Customer Service professional brings 8+ years of top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Hi, I’m
Lakeisha Murray
Montgomery,AL
Summary
Overview
8
years of professional experience
Work History
American Express
Customer Care Professional
04.2022 - Current
Job overview
- Keep customer and system account information accurate and current to support timely resolutions for concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Solid State Operations
Chat Claims Specialist
01.2020 - 04.2022
Job overview
- Maintained business records by updating customer information.
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Answered questions from customers that came in through the company's online chat feature.
ASK Telemarketing
Escalation Retention Specialist
09.2016 - 01.2020
Job overview
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
Education
George Washington Carver High SchoolMontgomery, AL
High School Diploma
05.2008
University Overview
Skills
- Customer Service Excellence
- Data Management
- Conflict Mediation
- Training and Development
- Customer Relations
- Email Correspondence
- Data Entry
- Documentation and Reporting
- Customer Service
- First Call Resolution
- Payment Processing
- Problem Resolution
- Product Education
- Inbound Customer Service
Timeline
Customer Care Professional
American Express
04.2022 - Current
Chat Claims Specialist
Solid State Operations
01.2020 - 04.2022
Escalation Retention Specialist
ASK Telemarketing
09.2016 - 01.2020
George Washington Carver High School
High School Diploma