Crystal Bennett
Sumter,SC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer care professional roles with high-volume customer demands.
Overview
11
11
years of professional experience
Work History
Customer Care Professional
Andvaris Inc
Miami, FL
08.2023 - 02.2024
- Responded to customer inquiries via phone, email and chat.
- Provided product and service information to customers.
- Resolved customer complaints in a timely manner.
- Conducted follow-up calls with customers to ensure satisfaction.
- Created detailed documentation of customer interactions for future reference.
- Verified policy coverage and ensured compliance with all applicable laws.
- Prepared detailed reports outlining findings related to the claim investigation.
- Maintained records of all activities related to each claim file investigated.
- Identified potential fraudulent activity associated with a claim and reported it appropriately.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Analyzed information gathered by investigations and reported findings and recommendations.
Customer Service Representative
Telenetwork
San Marcos
05.2020 - 03.2023
- Helping claimants with unemployment claims
- Training to learn system update, and new rules.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
U-Haul
Spartanburg
03.2018 - 10.2019
- Checking customers in and out
- Making reservations for customers
- Performing Level 1 and 2 inspections on equipment
- Keeping up maintenance on vehicles
- Keeping show room clean.
Hardlines Team Member
Target
Spartanburg
08.2017 - 01.2018
- Stocking shelves
- Cashier
- Helping customers with any needs dealing with store
- Keeping all of hardlines section clean.
Wear-house associate
Addidas Group
Spartanburg
06.2017 - 08.2017
- Finding correct shipping labels and placing them with the correct package and sending them out.
Desk Assistant
Central Carolina Technical College
Sumter
05.2016 - 08.2016
- Filing paper work
- Taking company phone calls
- Issuing student and staff ids.
Cashier/Customer Service
Golden Chick
Sumter
06.2013 - 11.2013
- Checking out customers and keep front dinning area clean and stocked
Education
Bachelor's - Psychology
Unversity of South Carolina Upstate
02.2024
High school or equivalent -
Crestwood High School
05.2014
Skills
- CSR
- Customer Service
- Customer Support
- Customer Care
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Customer Service Excellence
- CRM Software
- Data Management
- Complaint Handling
- Data Entry
- Payment Processing
- Report Generation
- Email Correspondence
- Database Research
- Appointment Scheduling
- Customer Relationship Management
- Documentation and Reporting
- Customer Relations
- Product Education
- Inbound Customer Service
Additional Information
Propane certified, Forklift certified
Timeline
Customer Care Professional
Andvaris Inc
08.2023 - 02.2024
Customer Service Representative
Telenetwork
05.2020 - 03.2023
Customer Service Representative
U-Haul
03.2018 - 10.2019
Hardlines Team Member
Target
08.2017 - 01.2018
Wear-house associate
Addidas Group
06.2017 - 08.2017
Desk Assistant
Central Carolina Technical College
05.2016 - 08.2016
Cashier/Customer Service
Golden Chick
06.2013 - 11.2013
Bachelor's - Psychology
Unversity of South Carolina Upstate
High school or equivalent -
Crestwood High School
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