Gean A. Michaud

• Analyzed complex financial information to identify tax issues and develop targeted solutions.
• Advised clients on strategies to minimize their overall tax liabilities while maximizing deductions.
• Monitored changes in taxation laws to ensure compliance with regulations and mitigate client risks.
• Identified potential tax issues and provided swift, effective solutions.
• Prepared and reviewed federal and state income tax returns for individuals and sole proprietors.
• Provided technical support in the preparation of quarterly estimated taxes and extensions.
• Communicated regularly with clients regarding questions or concerns about their individual or business taxes.
• Drafted letters responding to inquiries from governmental agencies such as the IRS or state revenue departments.
• Oversaw compliance with industry regulations and safety standards across operations.
• Evaluated performance metrics to pinpoint process improvement opportunities and enhance operational effectiveness.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Built and maintained loyal, long-term customer relationships through effective account management.

• Delivered personal care to clients, enhancing comfort and safety during daily activities.
• Provided compassionate care and support to patients in daily activities.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
• Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
• Assisted clients with mobility and transportation needs for medical appointments.
• Facilitated patient transportation with mobility devices, improving access to essential appointments.
• Maintained a clean and safe environment for patients and staff.
• Communicated effectively with patients, families, and healthcare team members.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Reported any changes in patient condition to the supervising nurse immediately.
• Administered prescribed medications under the direction of a registered nurse or physician.
• Administered medications and monitored client health.
• Reminded patients to take prescribed medications or nutritional supplements.
• Responded quickly and appropriately to emergency situations.
• Documented client activities and health changes in daily logs for healthcare review.
• Provided emotional support for distressed patients and families during difficult times.
• Built strong rapport with patients, fostering trust and promoting quality care.

• Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
• Provided emotional support and companionship to enhance patient wellbeing.
• Aided in mobility assistance for clients during daily routines.
• Monitored patient condition for changes in physical, emotional, and symptomatic health to facilitate timely medical intervention.
• Supported healthy patient skin with bedside baths, wound care and integrity checks.
• Facilitated games with patients to enhance mood, stimulate memory, and offer enjoyable companionship.
• Engaged with patient family and friends to foster supportive visit experience.
• Prepared meals according to dietary guidelines set forth by the physician or dietitian.
• Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
• Responded promptly to emergency situations according to established protocols.
• Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
• Answered questions from family members regarding patient's condition or care plan.
• Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.

• Assisted patients with daily living activities and personal hygiene needs.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
• Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
• Assisted clients with meal preparation and nutrition planning.
• Provided emotional support and companionship to enhance patient wellbeing.
• Developed strong relationships with clients to enhance emotional well-being.
• Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
• Reported any changes in patient condition to the supervising nurse immediately.
• Ensured sanitary conditions in designated spaces to promote health and safety.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Kept patient health and personal information private and confidential.

• Processed customer transactions and efficiently bagged items.
• Executed cash transactions quickly and accurately.
• Handled check, debit and credit card transactions, as well as other forms of payments.
• Engaged with customers to create positive shopping experiences.
• Assisted shoppers promptly and courteously to ensure satisfaction.

• Delivered prompt, accurate and excellent customer service.
• Processed customer cash withdrawal requests efficiently, ensuring timely access to funds..
• Facilitated check withdrawal transactions accurately./deposits
• Verified checks for proper identification and endorsement. for identification and endorsement.
• Reconciled cash till daily, ensuring accuracy of transactions including debits, credits, and checks.
• Investigated and resolved customer inquiries on personal savings and checking accounts, enhancing customer satisfaction.
• Adhered to Cape Cod Five Cents Savings Bank security and audit procedures.
• Protected sensitive bank and client information meticulously. of bank records and client information.
• Processed personal loan/mortgage payments.

• Executed loan origination process, ordering credit reports, appraisals, and preliminary title reports to facilitate timely loan processing.
• Determined rate locks and issued disclosures, managing overage, underage, and fee waivers to ensure compliance and customer satisfaction.
• Reviewed and reconciled loan file debit and credit payments to ensure accuracy.
• Performed pre/post audits of loan files.
• Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
• Engaged with customers to clarify inquiries and provide support, enhancing overall customer experience.


• Effectively managed dozens of client relationships.

Executed cash transactions quickly and accurately.

• Checked out customers and bagged items quickly.
• Processed customer transactions efficiently
• Handled check, debit and credit card transactions, as well as other forms of payments.
• Operated a POS system to itemize and complete customer purchases.

• Served shoppers in a prompt, courteous and friendly manner.
• Ensured customer satisfaction by addressing and resolving complaints with a focus on positive experiences.
• Managed diverse customer service and administrative tasks, resolving issues promptly and effectively.
• Assisted customers with store and product complaints.
• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
• Assisted customers in person and via telephone.
• Replenished supplies, bags and other materials at each cash registers.
• Set up and explained new membership cards.
• Handled ticket sales and prize rewards for Mass. State Lottery.
• Processed and issued money orders for customers.

Cash Office Clerk

• Ensured accuracy of cash drawer balances.
• Supplied cashiers with coin.
• Verified cash deposits from cashiers.
• Balanced incoming checks
• Prepared large cash deposits to bank.
• Balanced cash office at end of shift, ensuring accurate financial reporting.