Geancarlo Nunez
Houston,TX
Summary
Logistics Consultant with 10+ years in export-import, international logistics, customs, and freight forwarding. Expert in sales, customer service, and supply chain problem-solving, fluent in English and Spanish.
Overview
20
20
years of professional experience
Work History
Logistics Consultant
ODONTECH PERU S.A.C.
Lima - Peru, Peru
05.2023 - Current
- Managed import/export operations of dental equipment and supplies, ensuring full regulatory compliance.
- Coordinated freight and logistics, improving delivery efficiency and reducing costs.
- Optimized inventory and supply chain processes to support business growth.
- Enhanced customer satisfaction through timely deliveries and issue resolution.
- Conducted on-site supplier visits across Peru; flexible to work fully remote.
LOGISTIC MANAGER
R&G GROUP IMPORTS LLC
Miami, Florida
01.2016 - 05.2022
- Ensured 100% regulatory compliance, cutting clearance delays by 35%.
- Coordinated global logistics, achieving 98% on-time delivery.
- Streamlined U.S. imports, reducing time-to-market by 25%.
- Drove 15% freight cost savings through economies of scale.
- Boosted logistics efficiency by 30% with High Jump TMS.
BILINGUAL CALL CENTER SUPERVISOR
HEALTHFIRST - PRIVATE INSURANCE COMPANY
Orlando, FL
01.2014 - 01.2016
- Supervised 25+ agents, improving productivity and employee retention.
- Boosted customer satisfaction through bilingual service initiatives.
- Reduced call handling time while maintaining SLAs.
- Optimized scheduling and operations, cutting overtime costs.
SUPERVISOR CALL CENTER ACCOUNT SPECIALIST
CHASE BANK
Orlando, Florida
01.2012 - 01.2014
- Resolved 95% of customer issues on first contact through empathetic, solution-focused support.
- Increased customer satisfaction by 15% while balancing business objectives.
- Maintained 100% accurate account documentation and compliance.
- Reduced average handle time by 12% while managing multiple systems efficiently.
SALES MANAGER
OFFICE MAX
Key West, Florida
01.2006 - 01.2012
- Boosted sales by 20% through promotion of company programs and credit products.
- Increased gross margin by 15% via merchandising strategies and vendor partnerships.
- Cut shrinkage by 10% through loss prevention procedures.
- Trained and supervised 15+ associates, driving productivity and efficiency.
Education
BACHELOR OF LAW DEGREE - Competition Law and Consumer Protection, Administrative and Commercial Law
University of Lima
Lima, Peru01.2006
Skills
- Logistics and supply chain management
- Import, export, and customs compliance
- Freight coordination
- Customer care and sales support
- Communication and CRM expertise
- Microsoft Office and AI tools proficiency
- Bilingual communication (English and Spanish)
Languages
Spanish, English
First Language
References
References available upon request.
Timeline
Logistics Consultant
ODONTECH PERU S.A.C.
05.2023 - Current
LOGISTIC MANAGER
R&G GROUP IMPORTS LLC
01.2016 - 05.2022
BILINGUAL CALL CENTER SUPERVISOR
HEALTHFIRST - PRIVATE INSURANCE COMPANY
01.2014 - 01.2016
SUPERVISOR CALL CENTER ACCOUNT SPECIALIST
CHASE BANK
01.2012 - 01.2014
SALES MANAGER
OFFICE MAX
01.2006 - 01.2012
BACHELOR OF LAW DEGREE - Competition Law and Consumer Protection, Administrative and Commercial Law
University of Lima