Gecenia Rodriguez
New windor,NY
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
1
1
Certification
Work History
Supervisor of Operations
Home Depot
01 2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Head Cashier
Home Depot
09 2020 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Customer Service Associate
Best Buy
08 2018 - 09 2020
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Stevenson High school
06.1998
Skills
- Time management strength
- Multi-tasking skill
- Sales expertise
- Store opening/closing procedures
- Money handling
- POS systems
- Cashier training
- Procedure enforcement
- Identification checks
- Cash drawer management
- Refunds and exchanges
- Basic math skills
- Customer assistance
- Cash register systems
Languages
Spanish
Native or Bilingual
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Supervisor of Operations
Home Depot
01 2022 - Current
Head Cashier
Home Depot
09 2020 - Current
Customer Service Associate
Best Buy
08 2018 - 09 2020
Stevenson High school
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