Guissela CRUZ
Culpeper,Virginia
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
02.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
Correctional Officer
Coffeewood Correctional Center
09.2022 - 02.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Responded to inquiries from inmates and other members of public.
Security Officer
Securitas Security Services USA
11.2021 - 09.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Stocker
Walmart
08.2021 - 11.2021
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Elderly Caregiver
Blue Ridge Nursing Home
06.2021 - 08.2021
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Cashier, Delivery Driver
China Inn
10.2019 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Caregiver
Home Instead Senior Care Home
05.2019 - 09.2019
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Education
Associate of Science - Criminal Justice
Germanna Community College
Fredericksburg, VA12.2023
High School Diploma -
Neosho High School
Neosho, MO05.2016
Skills
- Weapons Training
- General Security
- Fire safety training
- Bilingual
- Surveillance
- Emergency Response
- First Aid Training
- Self-Defense Tactics
- Observation
- Radio Communication
- Critical Thinking
- Gang Awareness
- CPR Certification
Certification
Associate Degree in Administrative Justice
Completed Fire arms training, passed firearms course
Completed The Correction basic academy
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Securitas Security Services USA
02.2023 - Current
Correctional Officer
Coffeewood Correctional Center
09.2022 - 02.2023
Security Officer
Securitas Security Services USA
11.2021 - 09.2022
Stocker
Walmart
08.2021 - 11.2021
Elderly Caregiver
Blue Ridge Nursing Home
06.2021 - 08.2021
Cashier, Delivery Driver
China Inn
10.2019 - 07.2021
Caregiver
Home Instead Senior Care Home
05.2019 - 09.2019
Associate of Science - Criminal Justice
Germanna Community College
High School Diploma -
Neosho High School
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