Geryl "Gee" Whisman
Dayton,OH
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Medical Billing and Collections
Manage office with Integrity
Overview
23
23
years of professional experience
Work History
Cancer Services Coordinator
Premier Health Miami Valley Hospital South
12.2021 - Current
- Entered data in spreadsheets monthly, generated reports, and produced documents regarding the amount of physicians testing for Hereditary Cancers.
- Improved patient stats for testing by contacting patients when they expressed interest in having the testing done but not following through.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Visited Physician Offices for training purposes to engage the doctors and staff on the importance of having qualifying patients tested and followup on future preventative testing.
Health Information Analyst, Medical Records
Premier Health, Miami Valley Hospital
12.2018 - 11.2021
- Processed Patient. Legal, Insurance, Physician, Law Enforcement, and 3rd Party Requests for Medical Records. Input data from Record Release Forms and pick records per Epic/EMR system. Analyze and Process from 55 to 65 requests per day making sure they were HIPPA Compliant while answering at least 100 patient and physician phone calls per day, providing excellent customer service to all.
- Certified outgoing records.
Patient Access Specialist
Premier Health Miami Valley Hospital
05.2013 - 12.2018
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collection of Copays and Coinsurance.
- Cashier Duties: Responsible for $10,000+ of monetary collections from patients and insurance companies.
- Assist patients with billing questions and financial assistance forms.
- Trained numerous employees.
- Registered patients in numerous areas of the hospital.
Transplant Office Coordinator
Premier Health Miami Valley Hospital
01.2010 - 04.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with patients by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Medical Transcription
- Actively involved in strategic planning to improve efficiency and quality of the program.
- Front Office Appointments and Positive Patient Interaction.
Project Coordinator
Premier Health Miami Valley Hospital
10.2001 - 12.2011
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Responsible for upkeep of employee database, correspondence, forms, menus, POS signage, employee reviews, cash counting for cafeterias.
- Worked as a Barista, Cashier, Patient Food Service Associate, Nutrition Service Associate, and Catering.
Education
Associate Degree - Applied Science Medical
Sinclair Community College
Dayton, OH05.1983
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Strong Customer Relations
- Health Information
- Medical Terminology
Wall of Excellence/Teamwork '09
Nominated by my Peers for the Wall of Excellence for Miami Valley Hospital for Teamwork
Timeline
Cancer Services Coordinator
Premier Health Miami Valley Hospital South
12.2021 - Current
Health Information Analyst, Medical Records
Premier Health, Miami Valley Hospital
12.2018 - 11.2021
Patient Access Specialist
Premier Health Miami Valley Hospital
05.2013 - 12.2018
Transplant Office Coordinator
Premier Health Miami Valley Hospital
01.2010 - 04.2013
Project Coordinator
Premier Health Miami Valley Hospital
10.2001 - 12.2011
Associate Degree - Applied Science Medical
Sinclair Community College
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