Geena Perez
San Antonio
Summary
Remote customer service and sales professional with experience handling high-volume inbound calls, reservations, and customer support. Proven the ability to meet performance metrics, resolve customer concerns efficiently, and work independently in fast paced remote environments. A passion to deliver and control what I can to bring out the best qualities for the brand I work for.
Overview
11
11
years of professional experience
Work History
Sales Agent
Extra Space Storage
05.2025 - 01.2026
- Handled high-volume calls assisting customers with storage reservations, pricing, and account questions
- Converted inbound inquiries into completed rentals while trying to attain sales performance metrics
- Provided accurate information and unit availability, promotions, and leasing agreements
- Resolved customer concerns with professionalism while maintaining brand standards
- Experience in navigating through call software, reservations tools, CRM, etc
- Maintained strong attendance/adherence and adaptability in a remote work environment
- Collaborated with team leads to improve call handling and customer satisfaction
Reservations Manager
An Owners Dream Management
02.2017 - 03.2024
- Managed guest reservations and communications across multiple platforms such as, Airbnb/VRBO/Booking.com
- Maintained fast response times and high customer satisfaction ratings
- Coordinated booking changes, cancellations, and issue resolutions
- Achieved Superhost-level performance standards and was Awarded 4x by property management company and for consistent service quality
Education
High School Diploma -
Challenger High School
Orlando, FLSkills
- Remote Customer Support
- Inbound Sales & Reservations
- Call Handling & Call Flow Management
- CRM & Scheduling systems
- Conflict Resolution
- Time Management
- Professional Communications
- Objection Handling
- Building Rapport
- Independent Remote Work
Sales Attainment Award
My 4x Sales Attainment Award was given to me from 2018-2022 for meeting goal revenue quarterly for all Home Owners. The greatest feeling was being able to still keep momentum going through a pandemic. To know that I was able to ground myself and effectively implement techniques, to continue reasonable revenue that would make homeowners happy about the future of their property.
Timeline
Sales Agent
Extra Space Storage
05.2025 - 01.2026
Reservations Manager
An Owners Dream Management
02.2017 - 03.2024
High School Diploma -
Challenger High School