Geena Sigismondi Sanchez
Las Vegas,NV
Summary
Customer Experience Manager offering a 10-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
17
17
years of professional experience
Work History
Customer Experience Manager /Director of Inside Sales
Origin Acoustics
05.2022 - Current
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Oversaw international sales and logistics.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
E-commerce Merchandise Analyst
PetFlow.com
03.2018 - 05.2022
- Sourced new vendors and suppliers to boost product offerings and increase profit margins.
- Setup and published all new items.
- Discontinued items that were not performing well.
- Maintained brand relationships.
- Updated item pricing on a monthly basis
- Reported monthly sales on new products.
Customer Service Supervisor
PetFlow.com
03.2017 - 03.2018
- Reviewed account and service histories to identify trends and issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Addressed customer service inquiries quickly and accurately.
Store Supervisor
Agent Provocateur
10.2014 - 03.2017
- Opened a new store location and assisted in recruiting and training new staff.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Maintained daily record of all transactions.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Store Manager
Bettie Page clothing/ Tatyana Clothing
10.2007 - 09.2014
- Hire outstanding individuals in every position and provide the training and development to make each associate successful in
- Achieve sales, shrinkage, expense, and profit goals.
- Creating monthly staff schedule.
- Calculating and submitting payroll.
Store Manager
Bettie Page Clothing
10.2007 - 03.2013
- Created a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.
- Achieved results through timely completion of assigned tasks and activities.
- Accounted for ad sets, permanent markdowns, merchandising, recovery, and maintaining store cleanliness as assigned.
Sales Associate
Bettie Page Clothing
10.2007 - 06.2009
- Provided product knowledge to customers and worked as part of a team to meet individual, department and store objectives
- Assisted in training all cashiers in all front-end policies and procedures.
Education
High School Diploma -
Desert Rose High School
Las Vegas, NVSkills
- Inventory management
- Website management
- Store operations
- MS Office proficient
- Verbal/written communication
- Meticulous attention to detail
- Strong problem solver
- Meeting planning
- Schedule management
- Strategic Planning
- Team Recruiting and Hiring
Timeline
Customer Experience Manager /Director of Inside Sales
Origin Acoustics
05.2022 - Current
E-commerce Merchandise Analyst
PetFlow.com
03.2018 - 05.2022
Customer Service Supervisor
PetFlow.com
03.2017 - 03.2018
Store Supervisor
Agent Provocateur
10.2014 - 03.2017
Store Manager
Bettie Page Clothing
10.2007 - 03.2013
Store Manager
Bettie Page clothing/ Tatyana Clothing
10.2007 - 09.2014
Sales Associate
Bettie Page Clothing
10.2007 - 06.2009
High School Diploma -
Desert Rose High School
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