Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Geetika Jain

San Francisco,Bay Area

Summary

Solution driven professional with expertise in guiding agile teams to achieve excellence in software product delivery. Recognized for facilitating agile methodologies, spearheading enhancements, and cultivating effective collaboration across teams. Proficient in coaching, mentoring and eliminating obstacles to achieve favorable project results.

Overview

11
11
years of professional experience
1
1
Certification
1
1

Certification

1
1

Certification

Work History

Agile Scrum Leader

Verizon, Remote
01.2022 - Current
  • Lead backend core services, BRM team and support teams through successful project lifecycles, promoting Agile principles and practices
  • Worked closely with stakeholders and team members to identify and remove impediments, ensuring smooth development
  • Processes and on-time deliveries of retail and Tier-1 projects which
  • Increased customer retention by 15% and NPS by 4%
  • Developed business cases and investment strategies, managed project budgets, and collaborated with the team on forecasting and monitoring; worked together to determine the level of effort for investments and finalize business cases
  • Managed resource requirements and filled open/replacement positions for the team, collaborating with resource managers to ensure timely closure of open and replacement positions
  • Increased average team velocity by 22% by introducing Agile best practices, tools, and metrics to enhance team performance
  • Plan and facilitate Program Increment (PI) and Scrum ceremonies for transparency and improved cross teams alignment
  • Collaborate with Product Manager to refine the product backlog, prioritize user stories, identify sprint goals and value add for key initiatives
  • Provide Scaled agile based training to team members and leaders across organization fostering a culture of self-organization and continuous improvement.
  • Engaged asset owners and other stakeholders to collect information for analysis.
  • Monitored program compliance by following up on assignments to drive execution.

Agile Project Manager

Tracfone Wireless Inc
07.2021 - 01.2022
  • Maintained and managed relationships with both retail and Indirect channels.
  • Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.
  • Worked with Scrum team to test and certify application features before deploying to production.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Established Scrum Power Group (SPG) to collaborate with other scrum masters and agile coaches to share best practices, resolve challenges, and drive continuous improvement initiatives
  • Facilitated effective communication between technical and non-technical stakeholders, ensuring project requirements were clearly defined and met
  • Implemented tools to track teams progress, identify bottlenecks, and support data-driven decision-making

Agile Project Manager

Audi VW
12.2020 - 07.2021


  • Implemented tools to track teams progress, identify bottlenecks, and support data-driven decision-making
  • Managed sprint planning, backlog grooming, and ensured timely task delivery
  • Coordinated with multiple teams and stakeholders, conducting weekly project and integration status presentations.
  • Monitoring the project progress continuously and made detailed scheduled reports on measurable items, such as milestones and deliverables
  • Managed the software development lifecycle from ideation all the way through to product release following Agile SDLC for the development, worked for Sprint planning, maintaining product backlog, creating sprint backlog, conducting story grooming sessions, defining story points, daily stand-up calls
  • Worked with QA team sharing the project documents needed for correct QA estimates
  • Ensuring that clients’ needs are met as the project evolves
  • Break projects into doable actions and set timeframes
  • Liaise with clients to identify and define requirements, scope, and objectives
  • Assign tasks to internal teams and assist with schedule management
  • Monitor project progress and manage any issues that arise.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.

Project Manager

Advanced Home Healthcare LLC
02.2016 - 11.2020
  • Designed and implemented a new healthcare delivery system
  • Managed understaffing, disputes, terminating employees and administering disciplinary procedures
  • Established operational objectives and work plans and delegated assignments to junior managers
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
  • Met with clients to determine the scope of the project and analyze current systems and procedures
  • Leading the team members and keeping the team motivated.
  • Monitored project performance to identify areas of improvement and make adjustments.

Scrum Master

ETS
06.2015 - 01.2016
  • Implemented Agile and Scrum practices for increasing collaboration between onshore and offshore teams
  • Coached team on Value Based Prioritization and ensured focus was on delivering value
  • Coaching to Scrum Masters in conducting effective Scrum Ceremonies like
  • Sprint Planning Meetings, Sprint Review Meeting, Sprint Retrospective
  • Backlog Grooming Meetings Mediated and Mitigated Impediments within the Scrum Development
  • Team and across the Organizational Hierarchy Mentored the teams for working on Continuous Process Improvements and implementation of new methodologies for software development and project management
  • Functioned as a Liaison between Business and IT to finalize the requirements and then convert them to functional specifications
  • Held teams accountable for meeting Iteration/Sprint Commitments

Business Analyst

T. Rowe Price, MD
11.2012 - 06.2015
  • Involved in SDLC including requirements gathering, designing, developing, testing, and release to the working environment
  • Performed thorough GAP Analysis to check the compatibility of the existing software functionality with the new business requirements
  • Effective communication of business needs to development teams by documenting well developed business requirements (BRD) and functional requirements (FRD) Developing data maps along with developers and data analysts to track transformation of data elements from source to target across all phases of staging
  • Involving in Feasibility and Estimation meeting along with the architects and product owners Creating use cases from functional requirements for better understanding of the functional needs of business users.

Education

Masters - Industrial Organizational Psychology

Panjab University
2005

Bachelor of Arts - PSYCHOLOGY

Economics
India
2002

Skills

  • Agile Transformation & Coaching
  • Strategic Planning
  • RequirementsAnalysis
  • Stakeholder Management
  • Scaled Agile Framework (SAFe)
  • PI Planning
  • Risk Management
  • Global Resource Management
  • Collaborative Lead
  • Project Management
  • Agile Best Practices
  • Team Engagement
  • Change Management Process
  • High performance
  • Risk Identification
  • Customer Interaction
  • Meeting Participation
  • Release Planning

Certification

CSM - Certified Scrum Master

PMP - Project Management Professional

PSU I -Professional Scrum with User Experience


Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Panjabi
Native or Bilingual

Timeline

Agile Scrum Leader

Verizon, Remote
01.2022 - Current

Agile Project Manager

Tracfone Wireless Inc
07.2021 - 01.2022

Agile Project Manager

Audi VW
12.2020 - 07.2021

Project Manager

Advanced Home Healthcare LLC
02.2016 - 11.2020

Scrum Master

ETS
06.2015 - 01.2016

Business Analyst

T. Rowe Price, MD
11.2012 - 06.2015

Masters - Industrial Organizational Psychology

Panjab University

Bachelor of Arts - PSYCHOLOGY

Economics

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Geetika Jain