Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geffery McGrane

San Diego,CA

Summary

Insurance Adjuster skilled in investigating and examination of liability and coverage concerns for vehicle accidents. Proven history of analyzing information obtained through the interviewing process and investigation collection of evidence to facilitate the correct coverage and liability decision has been made. Excellent communication skills demonstrated through 18 years of experience interviewing specialists, witnesses and claimants to compile information.

Overview

18
18
years of professional experience

Work History

Claims Adjuster

GEICO
03.2020 - Current



  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Conducted comprehensive interviews of insured, witnesses and claimants to gather facts and information.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate department when necessary.
  • Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
  • Evaluated liability breaches and coverage applicability for incoming liability claims; ensuring accurate fault and payment allocation based on policy terms.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Answered customer questions regarding coverages and how they apply to their claim.
  • Improved overall accuracy in claims investigations by developing a comprehensive checklist for gathering essential information.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.


Performance Monitoring Team

GEICO
02.2016 - 03.2020


  • Conducted thorough performance evaluations, offering constructive feedback while recognizing individual achievements and contributions to the adjusters success.
  • Enhanced team performance by implementing effective communication strategies and setting clear expectations.
  • Championed best practices across the organization by sharing knowledge, resources, and insights from successful projects or initiatives.

Insurance Agent

GEICO
03.2006 - 02.2016
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

Education

Associate of Science - Business Administration

San Diego Miramar College
San Diego, CA
03.2025

Skills

  • Claims Investigation
  • Highly motivated
  • Claims Processing
  • Insurance policy coverage knowledge

Timeline

Claims Adjuster

GEICO
03.2020 - Current

Performance Monitoring Team

GEICO
02.2016 - 03.2020

Insurance Agent

GEICO
03.2006 - 02.2016

Associate of Science - Business Administration

San Diego Miramar College

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Geffery McGrane