Geffin Vera
Fresno,CA
Summary
Administrative and operations professional with extensive experience supporting higher education–adjacent workforce programs and large-scale Non-profit organizational operations. Skilled in coordinating complex scheduling, managing confidential records, supporting HR and payroll processes, and serving as a primary liaison between staff, leadership, and external stakeholders. Proven ability to independently manage multiple priorities, interpret and apply policies, and provide high-level administrative support in fast-paced, service-driven environments. Strong background in student/program support, compliance tracking, reporting, onboarding, and operational coordination across large staff teams and multi-site operations. Seven years of strong background in strategic management and organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
YMCA Director
Golden State YMCA
Fresno County
10.2021 - Current
- Oversee daily administrative operations for five multi-site facilities serving approximately 2,000+ annual participants, ensuring efficient scheduling, staffing coordination, and customer service delivery.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Develops, implements, and manages operating plans and annual budget to promote program and membership growth for the YMCA. Measures progress against strategic goals and ensures continuous improvement. Takes appropriate action to correct variances. Uses data to analyze financial trends and forecast future financial progress for the branch.
- Maintain confidential personnel records for 400+ employees, including onboarding, evaluations, training records, payroll, and compliance files.
- Serves as primary supervisor for the YMCA team, recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Guide staff in delivering culturally responsive, developmentally appropriate, and engaging activities for children of diverse backgrounds.
- Coordinate large-scale events, fundraisers, and seasonal programs involving cross-functional teams and community partners.
- Led strategic planning initiatives to align programs with community needs and organizational goals.
Business Account Specialist
Equus Workforce Solutions
Irvine, CA
08.2020 - 09.2021
- Managed confidential participant records of over 700 participants, employment documentation, and program files with strict adherence to compliance and data privacy standards.
- Coordinated onboarding processes, orientations, scheduling, and documentation for program participants and new hires.
- Served as liaison between participants, employers, county workers, and internal staff to coordinate services and employment placements to provide a positive outcome for participants.
- Tracked enrollment of 300 active participants annually and retention for positive outcomes and continued assistance as needed by participants.
- Generated reports tracking participant progress, outcomes, and program performance metrics.
- Provided administrative and customer support to individuals navigating workforce development services.
- Developed community engagement strategies to enhance participation in local programs.
- Facilitated daily and weekly workshops on college readiness, financial aid, and career exploration.
- Taught grade school Math, English, and Reading to below grade level adults.
- Served AB-12 youth in the foster system, low socio-economic youth, teen parents, displaced young adults, and young adults who have a record.
Youth Outreach Specialist
Equus Workforce Solutions
Fresno
11.2018 - 08.2020
- Managed data and records for 300+ active participants and 2,000+ prospective participants annually using state workforce systems CalJobs.
- Coordinated outreach, eligibility processing, and program enrollment documentation.
- Built and maintained relationships with schools, employers, and community organizations to support program operations.
- Provided administrative support including scheduling, file management, and communication tracking.
- Ensured accurate data entry, reporting, and compliance with program guidelines and procedures.
- Conducted comprehensive evaluations of applicant profiles to ensure alignment with institutional standards.
- Developed personalized admission strategies to enhance student engagement and recruitment efforts.
- Facilitated workshops and information sessions, increasing prospective student awareness of academic programs.
- Collaborated with academic departments to streamline admissions processes and improve applicant experience.
- Analyzed trends in enrollment data to inform strategic decision-making and outreach initiatives.
- Enhanced legislative outreach efforts through targeted lobbying and relationship-building activities.
- Enhanced community relationships by organizing and hosting regular outreach events.
- Increased program visibility through targeted marketing campaigns and community outreach efforts.
Education
Bachelor of Science - Criminology Victimology
California State University, Fresno
Fresno, CA05-2017
Skills
- Payroll, Compliance & Policy Interpretation
- Data Entry, Reporting & Database Management
- Microsoft Office Suite Google Workspace CalJobs Systems
- Operations management
- Team management
- Customer relations
- Schedule management
- Employee development
- Hiring and retention
- Partnerships and alliances
Accomplishments
- Supervise teams of 120 staff members.
- Achieved The National Legacy Award at Equus through effort and outcomes.
- Achieved online tracking systems by introducing CampBrain for store and client checkout tasks.
- Implemented and created an online registration system for the Golden State YMCA through the CampBrain system for record keeping and organized financial record keeping.
Affiliations
- Member of the California State University Fresno Recreation Department Advisory Board
Certification
American Red Cross Instructor in First Aid and CPR for Adults and Infants 2022 - 2026
Timeline
YMCA Director
Golden State YMCA
10.2021 - Current
Business Account Specialist
Equus Workforce Solutions
08.2020 - 09.2021
Youth Outreach Specialist
Equus Workforce Solutions
11.2018 - 08.2020
Bachelor of Science - Criminology Victimology
California State University, Fresno