Geina K. Dawson
Glendale,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
IT Manager / Manager
Krua Thai Cuisine
03.2017 - 12.2024
- Managed POS Systems
- Managed Server, network security, and security cameras
- Smartphone support including iPhone and Android devices
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Customized and repaired technology based on staff requests.
Support Specialist Lead
Bryan Vincent Associates
06.2011 - 03.2017
- Help Desk for various software/hardware issues, troubleshooting basic tier 1 issues as well as tier 2 and 3 support
- Windows Server 2012, 2008R2 and Server 2003, and SBS servers
- Microsoft Exchange including Office 365, 2013, 2010, 2007 and 2003 support
- Microsoft Office applications, including Office 365
- Backups
- Virus and malware removal
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained servers and systems to keep networks fully operational during peak periods.
Manager, End Users Support, Internal Technology
Clifton Gunderson LLP
09.2007 - 04.2011
- Help Desk for various software/hardware issues
- Computer imaging using Zenworks and SMS imaging
- TCP/IP configuration and DHCP configuration
- Active Directory configuration and adding users to the system
- PDA/Smartphone Support
- Documentation created for users
- Supported 1500+ end users
Education
Bachelor of Science - Computers
DeVry Institute of Technology
Phoenix, AZ06-2001
Skills
- Technical support scheduling
- Risk mitigation planning
- Information confidentiality
- Documentation management
- Application support
- Network administration
- Technical troubleshooting
- Business analysis
- Disaster recovery
- IT risk management
Timeline
IT Manager / Manager
Krua Thai Cuisine
03.2017 - 12.2024
Support Specialist Lead
Bryan Vincent Associates
06.2011 - 03.2017
Manager, End Users Support, Internal Technology
Clifton Gunderson LLP
09.2007 - 04.2011
Bachelor of Science - Computers
DeVry Institute of Technology
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