Summary
Overview
Work History
Education
Skills
Timeline
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Geisha Morales

Fitchburg,MA

Summary

Highly detail-oriented and professional Branch Operations Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

9
9
years of professional experience

Work History

Branch Operations Officer

Santander Bank Us
01.2018 - Current
  • Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
  • Oversaw staff recruitment, training, and development initiatives to build a high-performing team capable of meeting branch objectives consistently over time.
  • Developed and implemented strategies to deliver quality customer service.
  • Coached team members on best practices, enhancing their skill sets for career advancement opportunities within the company.
  • Managed daily operations, ensuring smooth and efficient branch functioning.
  • Conducted regular audits to ensure adherence to internal controls, preventing potential fraud or mismanagement incidents.
  • Maintained friendly and professional customer interactions.

Teller

Santander Bank Us
05.2016 - 01.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Sales Associate

Verizon
09.2015 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Fitchburg High School
Fitchburg, MA

Skills

  • Branch Operations Management
  • Time Management Efficiency
  • Decision-making capabilities
  • Regulatory Compliance Knowledge
  • Staff Training and Development
  • Effective Communication Techniques

Timeline

Branch Operations Officer

Santander Bank Us
01.2018 - Current

Teller

Santander Bank Us
05.2016 - 01.2018

Sales Associate

Verizon
09.2015 - 04.2016

Fitchburg High School

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Geisha Morales