G. Elaine Simpson
Gladstone,MO
Summary
Pursued professional engagements post-retirement to leverage expertise and experience.
Overview
28
28
years of professional experience
Work History
Technical Support Engineer
UMB Bank, NA
Kansas City, MO
01.2011 - 01.2021
- Maintained servers, updating, and backups of all data
- Microsoft Exchange
- Interacted with all 4000+ associates
Operations Analyst
UMB Bank
Kansas City, MO
01.2001 - 01.2002
- Implemented database for on-call repository and maintained accuracy
- Designed reporting for monthly updates to managers and learned Crystal Reports.
- Worked to retire outdated technology and convert the data to new technology for cost savings including maintenance.
Senior IT Auditor
UMB Bank
Kansas City, MO
01.2000 - 01.2001
- Used IT knowledge in support of Internal Audit function.
- Completed 150+ hours of specialized training.
- Passed the CISA (Certified Information Systems Auditor) exam on first attempt.
- Worked with Senior Officers and functional area supervisors while serving as lead and team member on audits
- Negotiated audit findings and performed follow-up to assure items were resolved in agreed upon manner and timeframe.
Customer Support Manager
UMB Bank
Kansas City, MO
01.1998 - 01.2000
- Negotiated and managed operational components of Sprint Help Desk contract for three (3) years for network of 5,000 devices and 4,000 users in 8 states for 100 billion dollar bank holding company.
- Supervised 8 associates in 24x7 operating environment.
- Educated associates on changes and working knowledge of MIS.
PC Support Manager
UMB Bank
Kansas City, MO
01.1997 - 01.1998
- Supervised and directed day-to-day activities 10+ associates and contractors supporting 3,000 users on 12 platforms.
- Successful in changing focus to one of customer service from who would know environment.
- Designed and implemented Excellence in Customer Care training course with primary audience of the Customer Support area.
Operations Manager
Commercial National Bank
Kansas City, KS
01.1993 - 01.1997
- Under direction of Robert Chenoweth, managed data processing center for 250 million dollar regional bank with 6 locations
- Served on Conversion Task Force upon sale of bank to UMB.
- Developed Excellence in Customer Support training course.
Education
Business Management
Park University
Parkville, MO02.2026
Math major
University of Kansas
Lawrence, KS01.1975
Associates Degree - undefined
KCKCJC
Kansas City, KS01.1973
Skills
Technical support
Technical troubleshooting
Problem-solving
Application support
Interests
Pastoral Council, Youth Ministry, computers, and nature.
Additional Information
Have continued volunteering at the school library, need to read program and various other opportunities. Main objective to help with grandkids and school.
Timeline
Technical Support Engineer
UMB Bank, NA
01.2011 - 01.2021
Operations Analyst
UMB Bank
01.2001 - 01.2002
Senior IT Auditor
UMB Bank
01.2000 - 01.2001
Customer Support Manager
UMB Bank
01.1998 - 01.2000
PC Support Manager
UMB Bank
01.1997 - 01.1998
Operations Manager
Commercial National Bank
01.1993 - 01.1997
Business Management
Park University
Math major
University of Kansas
Associates Degree - undefined
KCKCJC