Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gelbert Fuentes Jr

Queens

Summary

Dynamic bilingual senior support specialist with extensive experience in customer support and relationship management. Proven ability to train and mentor new employees while leading weekly performance review meetings. Fluent in English and Spanish, enhancing communication with diverse clientele.

Overview

9
9
years of professional experience

Work History

Route Sales Representative

Cintas
Hartford
05.2024 - 10.2025
  • Managed daily route planning and scheduling for timely deliveries.
  • Cultivated strong customer relationships through proactive communication.
  • Delivered excellent customer service by answering inquiries and resolving issues effectively.
  • Addressed customer complaints promptly and professionally, enhancing overall satisfaction.
  • Conducted product demonstrations to educate clients on new offerings.
  • Monitored stock levels on route trucks to ensure accuracy of inventory counts.
  • Conducted daily pre-trip inspections of delivery vehicles.

Team Lead

Carvana Co.
11.2021 - 11.2022
  • Directed and supervised team of 15 to deliver high-quality customer service.
  • Oversaw daily operations, managing customer escalations and strategizing for efficient workflows.
  • Facilitated communication among team members to improve collaboration and performance.
  • Conducted weekly team meetings to update team on company news and developments.
  • Coordinated talent management by facilitating training and identifying development needs.
  • Provided feedback and coaching during performance reviews to support skill enhancement and professional growth.
  • Managed personnel budgets through strategic planning and regular audits to ensure financial efficiency.

Senior GLH Support Specialist

Uber Technologies INC.
10.2016 - 05.2020
  • Delivered exceptional customer service, enhancing partner loyalty and satisfaction.
  • Ensured superior partner experiences by addressing concerns and resolving issues promptly.
  • Escalated complex issues to upper management, preserving positive rapport with partners.
  • Facilitated weekly meetings to align team on objectives and drive continuous performance improvements.
  • Provided training for new and existing employees on customer service best practices.
  • Mentored junior team members, fostering professional growth and strengthening team's problem-solving capabilities.
  • Researched and identified solutions for technical problems, enhancing team efficiency.

Education

Some College (No Degree) - Information Technology

Monroe College
New Rochelle, NY

High School Diploma -

Newtown High School
Queens, NY
06-2012

Skills

  • Route planning
  • Route optimization
  • Inventory management
  • Scheduling
  • Shift management
  • Performance metrics
  • Staff coaching
  • Employee evaluation
  • Technical support
  • Workflow improvement
  • Microsoft Excel
  • Workday and Tableau
  • Zendesk and Jira
  • Equipment maintenance
  • Time management
  • Fluent in Spanish & English

Timeline

Route Sales Representative

Cintas
05.2024 - 10.2025

Team Lead

Carvana Co.
11.2021 - 11.2022

Senior GLH Support Specialist

Uber Technologies INC.
10.2016 - 05.2020

Some College (No Degree) - Information Technology

Monroe College

High School Diploma -

Newtown High School
Gelbert Fuentes Jr