Gelek Samphel
Ridgewood,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Trucking Dispatcher
Lobsang Sherab
New York, NY
07.2021 - 12.2023
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Tracked shipments using computerized tracking systems.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Processed orders for pickup and delivery of goods according to customer requirements.
- Developed relationships with carriers to secure reliable transportation services at competitive rates.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
- Assisted in resolving billing disputes between customers and carriers.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Ensured compliance with Department of Transportation regulations relating to hazardous materials handling and shipping procedures.
- Performed administrative duties such as filing paperwork and preparing reports on performance metrics including cost savings initiatives.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Prepared monthly closing entries for multiple companies' books of records.
Education
Bachelor of Arts - Communication Design
New York City College of Technology of The City University of New York
Brooklyn, NY05-2021
Skills
- Process improvement techniques
- Efficient time management
- Interpersonal Skills Development
- Conflict resolution abilities
- Route planning expertise
- Vendor Relationship Management
- Documentation Management
- Dispatch of drivers
- Issue Resolution
- Documentation and paperwork
- Telephone Etiquette
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Tibetan
Native/ Bilingual
Timeline
Trucking Dispatcher
Lobsang Sherab
07.2021 - 12.2023
Bachelor of Arts - Communication Design
New York City College of Technology of The City University of New York
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