OKSANA KOROBKOVA
LOS ANGELES,USA
Summary
A dedicated, customer-focused professional with over 10 years of diverse experience in sales, financial services, customer support and operations management. Proven task record in advising clients, managing high-pressure environments , and leading teams in dynamic settings - from credit management and telemarketing to senior roles in the aviation industry and dispatch operations. Eager to leverage extensive interpersonal, organizational, and financial analysis skills to excel as an Auto Leasing Agent at BMW Monrovia, CA. Demonstrated success in telemarketing, credit advising, and marketing roles with strong persuasive and negotiation skills.
Overview
11
11
years of professional experience
Work History
Trucking Dispatcher
USA Trucking Company “Green Arrow Delivery”
Palm Springs, CA, USA
06.2022 - 12.2024
- Coordinated and scheduled customer freight shipments while serving as the primary contact for driver communication via phone and email
- Built and maintained strong relationships with independent contractors and customers, ensuring that delivery schedules were met consistently
- Collaborated closely with customer service and sales teams to resolve issues and align operational capabilities with client expectations
Call Center Consultant & Telemarketing Operator
Alfa Bank
Ulyanovsk, Russia
10.2013 - 10.2021
- Delivered product and service information to existing bank clients and processed inquiries regarding account statuses and banking products
- Successfully sold bank products, demonstrating strong communication, data management, and customer service skills in a fast-paced environment
Credit Manager
Povolzhsky Credit Broker
Ulyanovsk, Russia
10.2013 - 10.2021
- Provided detailed information on credit products, tailored recommendations for loan programs, and calculated credit amounts and monthly payments for clients
- Assessed customer reliability and risk, compiled comprehensive credit files, and coordinated with banking departments to facilitate credit approvals
Education
Professional Retraining Program - Practical Psychology of Personality in Interpersonal Communication and Business
Moscow State University
Moscow11.2020
Professional Japanese Language Course -
Institute of Oriental Studies, Russian Academy of Studies
Moscow08.2017
Bachelor’s Degree - Tourism Management
Volga State Institute
Ulyanovsk01.2014
Degree - English Language Teaching
Pedagogical College No.1
Ulyanovsk01.2014
Skills
- Customer Service
- Telemarketing
- Financial Analysis
- Credit Management
- Operations Coordination
- Logistic
- Multilingual Communication
- CRM Systems
- Interpersonal Skills
- Attention to Detail
- Documentation Skills
- Sales Techniques
- Negotiation Strategies
Core Competencies
Expert at building rapport with clients, providing tailored financial advice, and ensuring exceptional service., Demonstrated success in telemarketing, credit advising, and marketing roles with strong persuasive and negotiation skills. Skilled in evaluating creditworthiness, calculating loan parameters, and risk assessment., Skilled in evaluating creditworthiness, calculating loan parameters, and risk assessment., Proficient in scheduling, logistics, and managing communication between diverse teams., Experienced in leading teams, coordinating with multiple departments, and delivering training and support., Fluent in English and Russian, with basic proficiency in Japanese., Competent with CRM systems, Microsoft Office, and various scheduling/dispatch software.
Timeline
Trucking Dispatcher
USA Trucking Company “Green Arrow Delivery”
06.2022 - 12.2024
Call Center Consultant & Telemarketing Operator
Alfa Bank
10.2013 - 10.2021
Credit Manager
Povolzhsky Credit Broker
10.2013 - 10.2021
Professional Japanese Language Course -
Institute of Oriental Studies, Russian Academy of Studies
Bachelor’s Degree - Tourism Management
Volga State Institute
Degree - English Language Teaching
Pedagogical College No.1
Professional Retraining Program - Practical Psychology of Personality in Interpersonal Communication and Business
Moscow State University