Gelenis Cepeda
Plainfield
Summary
-Adaptable professional with a versatile background in customer service and airport operations. Known for strong communication and relationship-building skills, contributing to smooth travel experiences and effective complaint resolution.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
2027
2027
years of professional experience
Work History
Airport Service Agent
JetBlue Airlines
Newark, NJ
10.2021 - Current
- Managed passenger check-in processes, ensuring timely and efficient boarding procedures.
- Coordinated baggage handling operations to minimize delays and enhance service quality.
- Assisted passengers with inquiries, providing information on flight schedules and airport services.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Conducted safety inspections of boarding areas, adhering to security protocols and regulations.
Customer Service Representative
Home Depot
South Plainfield, NJ
10.2019 - 10.2021
- Resolved customer inquiries promptly to enhance satisfaction and loyalty.
- Provided product knowledge and assistance to customers for informed purchasing decisions.
- Managed returns and exchanges efficiently, ensuring adherence to company procedures.
- Assisted in inventory management by conducting regular stock checks and updating records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Telemarketer
Hearing Life
Somerset, NJ
10.2018 - 04.2020
- Conducted outbound calls to educate clients on hearing health and service offerings.
- Answered calls, took messages, and transferred calls to correct individuals.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Waitress
Cafe Rustica
Basking Ridge, NJ
04.2018 - 08.2018
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Maintained cleanliness and organization of dining areas to meet health standards.
Sales Associate
TJX Companies
Watchung, NJ
Education
High School Diploma -
Plainfield Academy For The Arts And Advanced Studies
Plainfield, NJ06-2018
Skills
- Strong multitasking
- Exceptional communication
- Stress tolerance
- Complaint handling
- Language fluency
- Professional appearance
- Customer service
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Airport Service Agent
JetBlue Airlines
10.2021 - Current
Customer Service Representative
Home Depot
10.2019 - 10.2021
Telemarketer
Hearing Life
10.2018 - 04.2020
Waitress
Cafe Rustica
04.2018 - 08.2018
Sales Associate
TJX Companies
High School Diploma -
Plainfield Academy For The Arts And Advanced Studies