Gelissa Rogers-Welsey
Goldsboro,NC
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability. Expertise in inventory management, customer service, and team development, coupled with excellent problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
12.2024 - Current
- Store Manager Trainer -Trains and develops high-potential talent for company with proven internal promotion rate.
- 4 Shot Grow Report score- Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners while analyzing KPIs to grow the business and deliver the Starbucks Experience.
- Inventory Change Champion- Collaborates with peers to improve Inventory practices and drive change with new automated counting system while also independently ensuring I lead in inventory excellence to reduce waste and maintain stock levels.
- Elevated customer experience through effective communication and problem resolution strategies to produce 100% customer experience score week over week.
- Conducts regular performance development conversations for partners, providing constructive feedback and opportunities for growth and development.
- Collaborates with other managers to develop company-wide initiatives aimed at improving overall performance across district.
- Fosters a culture of excellence and accountability among partners, resulting in higher partner morale and lower turnover rates with proven PES results.
- Recognized with retention bonus for exceptional performance and impact across multi-unit, multimillion-dollar portfolio.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
12.2023 - 12.2024
- Monitored store performance metrics, identifying opportunities for operational improvements.
- Improved customer experience score through partner training, development and coaching in customer service and coffee knowledge.
- Oversaw inventory practices with regular audits, accurate ordering, and efficient stock organization.
- Assisted with hiring, training and developing new partners.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising experience or beverage quality.
- Led and participated in events for community engagement, fostering brand loyalty among local customers.
Hairstylist
Fantastic Sam's Cut & Color
01.2023 - 12.2023
- Provided customized haircuts and color treatments based on client consultations.
- Maintained cleanliness and organization of styling stations to enhance workflow efficiency.
- Educated clients on proper hair care techniques and product recommendations for maintenance.
- Collaborated with team members to ensure high levels of customer satisfaction and service quality.
- Mentored junior stylists in advanced cutting techniques and color application methods.
- Managed inventory of salon products, ensuring availability while minimizing waste and costs.
Shift Leader
Walgreens
03.2019 - 01.2023
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on store protocols and customer service standards.
- Implemented inventory management processes to enhance product availability and minimize stock discrepancies.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Cross trained as a pharmacy technician to support business needs.
Education
Certificate -
Hair Design Institute
Apopka, FL2017
High School Diploma -
Apopka High School
Apopka, FL2013
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Flexible and adaptable
- Organizational skills
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
12.2024 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
12.2023 - 12.2024
Hairstylist
Fantastic Sam's Cut & Color
01.2023 - 12.2023
Shift Leader
Walgreens
03.2019 - 01.2023
Certificate -
Hair Design Institute
High School Diploma -
Apopka High School