Gellian Casto
Fork Union,VA
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
MCR HOTELS HILTON GARDEN INN
Glen Allen, Virginia
11.2024 - Current
- Greeted guests warmly and checked them in efficiently at the front desk.
- Managed phone calls and directed inquiries to appropriate departments promptly.
- Maintained accurate records of guest information and reservations consistently.
- Assisted guests with requests, providing exceptional customer service throughout their stay.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Handled cash and processed payments accurately for services rendered.
- Resolved guest complaints effectively, ensuring satisfaction during their visit.
- Organized and maintained front desk supplies, ensuring a tidy work environment.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- If we are out of staff they also put me as Server and Housekeeping.
Business Owner
AG DISTRICT CLOTHING SHOP
generals antos city, south cotabato
06.2017 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
Receptionist
LYR Marketing Corporation
General santos city, Philippines
11.2013 - 04.2016
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Developed and maintained a filing system for essential documents, improving office organization.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.+
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Associate in Office Administration - Office Works
Holy Trinity College
Genearal Santos City03-2012
Skills
- Guest check-in
- Reservation management
- Complaint resolution
- Record keeping
- Inventory management
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team collaboration
Accomplishments
- Top Hilton Enrollment Month of March 2025
Languages
English
Professional
Timeline
Front Desk Receptionist
MCR HOTELS HILTON GARDEN INN
11.2024 - Current
Business Owner
AG DISTRICT CLOTHING SHOP
06.2017 - 08.2025
Receptionist
LYR Marketing Corporation
11.2013 - 04.2016
Associate in Office Administration - Office Works
Holy Trinity College