Gelly A Marrero Acosta

• Monitored vital signs regularly, identifying potential health issues early on for prompt intervention by medical professionals.
• Administered prescribed medications under direction of physician.
• Assisted patients with daily living activities to enhance quality of life and promote independence.
• Delivered personal care while preserving client dignity and respecting privacy boundaries.
• Provided mobility assistance such as walking and regular exercising.
• Monitored progress and documented patient health status changes to keep care team updated.
• Implemented fall prevention strategies in home settings, leading to a safer environment for elderly clients.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

• Facilitated patient transfers from bed to wheelchair to enhance mobility.
• Assisted patients with dressing, grooming, and feeding, facilitating adaptation to mobility restrictions.
• Provided compassionate, individualized care to enhance patient comfort and well-being.
• Improved overall patient satisfaction by consistently providing attentive and respectful care services.
• Provided emotional support to patients and their families during difficult times, fostering a nurturing environment.
• Conducted regular safety checks in patient homes, reducing potential hazards and ensuring a secure environment.

Ensure the coordination and scheduling of medical appointments and transportation for residents while maintaining accurate records and making necessary adjustments to ensure compliance with regulations.

• Create a monthly schedule for nurses, CMAs, and aides.
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Monitored call-outs, tardiness, and absences to ensure adequate staffing levels.
• Make accommodations to ensure full daily staffing.
• Take corrective actions according to company policies.
• Promoted adherence to company processes and rules to maintain operational consistency.
• Fostered a respectful and supportive work environment, assisting team members.
• Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
• Directed automation of office procedures such as correspondence management, recordkeeping, and online communications.
• Volunteered to help with special projects of varying degrees of complexity.

• Assisted with mobility-related tasks, such as transferring from bed to wheelchair, fostering patient independence and preventing injuries.
• Conducted regular safety checks in patient homes, ensuring secure environment and minimizing risk of hazards.
• Provided emotional support to patients and their families during difficult times, fostering a nurturing environment.
• Performed light housekeeping tasks for patients'' homes, maintaining cleanliness and promoting a comfortable living space.
• Provided transportation for clients to medical appointments and personal errands.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Addressed customer requests for products, services, and company information, ensuring timely and accurate responses.
• Teamed with staff to improve customer service experience, contributing to achievement of team goals and increased client satisfaction.
• Onboarded new personnel in company operations, policies, and services, facilitating smooth integration into the team.