Gelly A Marrero Acosta

Create a monthly schedule for nurses, CMAs, and aides.

• Keep track of call-outs, tardiness, and absences.
• Take corrective actions according to company policies.
• Make accommodations to ensure full daily staffing.
• Encourage everyone to follow company processes and rules.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Directed automation of office procedures such as correspondence management, recordkeeping, and online communications.
• Volunteered to help with special projects of varying degrees of complexity.
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Ensure the coordination and scheduling of medical appointments and transportation for residents while maintaining accurate records and making necessary adjustments to ensure compliance with regulations.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Conducted regular safety checks in patient homes, reducing potential hazards and ensuring a secure environment.
• Assisted with mobility-related tasks such as transferring from bed to wheelchair, promoting independence and injury prevention.
• Improved overall patient satisfaction by consistently providing attentive and respectful care services.
• Provided emotional support to patients and their families during difficult times, fostering a nurturing environment.
• Enhanced patient comfort by providing compassionate and individualized care.

• Conducted regular safety checks in patient homes, reducing potential hazards and ensuring a secure environment.
• Assisted with mobility-related tasks such as transferring from bed to wheelchair, promoting independence and injury prevention.
• Provided emotional support to patients and their families during difficult times, fostering a nurturing environment.
• Transported clients for medical and personal outings.
• Performed light housekeeping tasks for patients'' homes, maintaining cleanliness and promoting a comfortable living space.

• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Trained new personnel regarding company operations, policies and services.